Business Change Manager

JR United Kingdom; Peterborough; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company seeks a Business Readiness Manager for a 6-month hybrid role focusing on billing and CRM transformation. The role requires a senior leader to ensure readiness for change, especially within contact center operations, by leading planning efforts and engaging stakeholders effectively. Candidates should have expertise in integrating technology into business processes, particularly in customer service environments. Strong change management skills are essential for overseeing the go-live process and ensuring stakeholder engagement.

Qualifications

• Expertise in integrating technology into a contact centre or customer service environment.
• Proven experience in billing transformation within similar contexts.
• Strong background in change management with high stakeholder engagement.

Responsibilities

• Lead business readiness planning aligned to project milestones.
• Coordinate training and support for end users post-launch.
• Monitor risks and escalate readiness concerns effectively.

Skills

Change Management

Stakeholder Engagement

Job description

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Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE

Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.

Key Responsibilities:

• Lead business readiness planning aligned to project milestones
• Identify impacts across billing and CRM processes
• Engage stakeholders and drive change adoption
• Coordinate training and support for end users
• Manage go-live readiness and post-launch support
• Monitor risks and escalate readiness concerns

Ideal Experience:

• Expertise in receiving tech into a business ideally a contact centre / customer service
• Proven experience in billing transformation
• Background in contact centre environments
• Strong change management and stakeholder engagement skills

If this is of interest please apply with your latest CV and I will be in touch to discuss.