Business Change Manager

JR United Kingdom; Kingston upon Hull; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Business Change Manager for a critical hybrid role supporting a major Billing and CRM transformation. The successful candidate will ensure the business is prepared for change, with a focus on contact centre operations. The position requires leading planning efforts, engaging stakeholders, and facilitating training while managing risks associated with the transformation.

Qualifications

• Expertise in integrating technology within a contact centre environment.
• Proven experience in billing transformation.
• Background in contact centre operations.

Responsibilities

• Lead business readiness planning aligned to project milestones.
• Engage stakeholders and drive change adoption.
• Manage go-live readiness and post-launch support.

Skills

Change Management

Stakeholder Engagement

Billing Transformation

Job description

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Business Change Manager, kingston upon hull, east yorkshire

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Client:

Opus Recruitment Solutions

Location:

kingston upon hull, east yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE

Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.

Key Responsibilities:

• Lead business readiness planning aligned to project milestones
• Identify impacts across billing and CRM processes
• Engage stakeholders and drive change adoption
• Coordinate training and support for end users
• Manage go-live readiness and post-launch support
• Monitor risks and escalate readiness concerns

Ideal Experience:

• Expertise in receiving tech into a business ideally a contact centre / customer service
• Proven experience in billing transformation
• Background in contact centre environments
• Strong change management and stakeholder engagement skills

If this is of interest please apply with your latest CV and I will be in touch to discuss.