Business Change Manager

Data Careers; City Of London; Hybrid; GBP 43,000; Full time

Job summary

A leading government-backed financial services organisation seeks a Business Change Manager to support its Business Transformation Programme. This role offers a chance to drive meaningful change, improve service delivery, and manage stakeholder engagement across a complex environment. In addition to a competitive salary, enjoy benefits like a generous pension contribution and flexible working options.

Benefits

Civil Service pension with up to 27.5% employer contribution

25-30 days annual leave

Performance-related bonus

Flexible hybrid working and 9-day fortnight options

Generous parental leave policies

Inclusive, people-focused culture

Qualifications

• Experience in managing business change in complex environments, ideally in financial services.
• Strong stakeholder management and excellent communication skills.
• Willingness to progress from foundation-level to practitioner-level qualification.

Responsibilities

• Lead and manage business change initiatives.
• Deliver change impact assessments and business readiness planning.
• Facilitate workshops and stakeholder engagement sessions.

Skills

Stakeholder engagement

Change planning

Impact analysis

Communication strategies

Facilitation skills

Education

Practitioner-level qualification in Business Change Management

Job description

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Location: Hybrid (3 days per week in London, Durham, Lytham or Glasgow office)
Salary: £42,500 + Civil Service pension (c.£12,000 employer contribution)
Contract: Fixed term contract - 23 months | Full-Time

We're supporting a government-backed financial services organisation with the recruitment of a Business Change Manager to join its high-profile Business Transformation Programme. This is a unique opportunity to support large-scale change and make a meaningful impact across one of the UK's most recognisable public-facing brands.

The organisation is undergoing a major transformation of its outsourced service delivery and customer operations. As a Business Change Manager, you will help shape and embed new ways of working across the business, delivering improved services, capabilities, and efficiencies.

You'll play a key role in bridging the gap between transformation teams and internal stakeholders-managing business readiness activities, assessing change impacts, and helping overcome barriers to adoption.

Key Responsibilities:

Lead and manage business change initiatives within a complex transformation programme

Deliver change impact assessments and business readiness planning

Facilitate workshops, meetings, and stakeholder engagement sessions

Support effective communication and implementation of new ways of working

Collaborate with cross-functional teams to embed sustainable change

Essential Experience and Skills:

Proven experience in managing business change in complex environments, ideally within financial services

Strong stakeholder engagement and influencing capabilities at all levels

Track record of delivering change planning, impact analysis, and communication strategies

Excellent communication and facilitation skills

Practitioner-level qualification in Business Change Management (APMG or equivalent), or foundation-level with willingness to progress

Benefits Include:

Civil Service pension with up to 27.5% employer contribution

25-30 days annual leave

Performance-related bonus

Flexible hybrid working and 9-day fortnight options

Generous parental leave policies

Inclusive, people-focused culture with strong development support

Apply now to help shape the future of a trusted UK financial services provider through meaningful and lasting change.