Business Centre Manager

TN United Kingdom; Warrington; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the automotive industry is seeking a Business Centre Manager for their Warrington team. This role involves managing finance and insurance sales, ensuring customer satisfaction, and leading a team to meet business objectives. The successful candidate will have a strong background in motor trade sales and excellent interpersonal skills. A comprehensive benefits package and career development opportunities are provided.

Benefits

31 days holiday per year

Recommend a Friend Scheme

Discounted days out

Retail discounts

Fully funded qualifications

Manufacturer specific training

Salary Finance

Employee Assistance Programme

Pension Scheme contributions

Customer Referral Payments

Qualifications

• Experience in target driven, Motor Trade sales.
• Ability to organise, prioritise and reprioritise workloads.
• Knowledge of vehicle legislation and trade practices.

Responsibilities

• Identify funding and insurance options for customers.
• Monitor finance and insurance performance against budget.
• Coach and develop the skills of the team.

Skills

Negotiation

Customer Care

Communication

Job description

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Pentagon Motor Group have an amazing new career opportunity available for a Business Centre Manager to join their Warrington team! This position will allow you the variety of working with New, Used and Motability vehicles all from within a large Main Dealer.

Do you have:

• A proven track record in products & finance sales?
• A successful background in exceeding customer expectations?

If the answers are YES, you may be the person we are looking for!

Have you heard about our benefits?

When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including:

• 31 days holiday per year (including Bank Holidays) that will increase with length of service.
• Recommend a Friend Scheme.
• Discounted days out with family and friends.
• Retail discounts saving £££'s on shopping and dining out.
• Fully funded, Nationally Recognised Qualifications.
• Manufacturer specific training.
• Salary Finance.
• 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
• Team member Pension Scheme contributions.
• Friends & family Customer Referral Payments
• Discounts on products and services that we provide for family and friends.

We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.

What will you be doing?

Pentagon Warrington are looking for an experienced Motor Industry professional to identify, based on individual suitability and requirements, appropriate funding and insurance options for customers and meet agreed profitability targets.

As a Company, we place a strong focus on customer care and satisfaction which is paramount to meet and exceed sales targets. Your excellent interpersonal skills will ensure that the department has a strong customer focus and you must therefore be an excellent communicator who is firm, fair, assertive and highly professional.

Responsibilities will include;

• Naturally building rapport with customers quickly and easily and able to treat customers fairly
• Monitoring finance and insurance performance against budget; identifying and addressing shortfalls
• Assisting management in planning, forecasting trends, and revising plans for the dealership on an ongoing basis
• Working with management to coach and develop the skills of the team to achieve business objectives.
• Qualifying customer’s demands and needs so the most appropriate insurance products are recommended
• Logging all activity to monitor performance, measure outcomes and provide regular feedback to the Sales Manager & General Manager

The working hours for this role are 5 days a week as per the Sales Rota and does include some Saturday working.

Who are we looking for?

The successful candidate will:

• Have experience in target driven, Motor Trade sales.
• Show the ability to organise, prioritise and reprioritise workloads
• Possess good negotiation skills and have the ability to tailor presentations to individual customer needs.
• Demonstrate and ensure compliance with our operating processes as well as industry regulations and legislation.
• Lead by example and motivate the team, ensuring that this is demonstrated throughout the department, irrespective of the volume of work within the department at any one time.
• Have up to date knowledge of vehicle legislation, consumer legislation and trade practices with strong, relevant and practical knowledge of modern business methods and controls.
• Demonstrate a positive and energetic attitude to work
• Be hungry to achieve and exceed targets
• Hold a full, UK driving licence

The successful applicant must agree to a Basic Disclosure under the Disclosure and Barring Service (DBS) procedures. Employment will be offered to the successful applicant subject to a satisfactory Disclosure report.