Business Assurance Manager

Adecco; Woking; On-site; GBP 50,000 - 70,000; Full time

Job summary

Une entreprise dynamique recherche un Manager en Assurance d'Affaires pour diriger une équipe d'assurance qualité. Ce rôle vous permettra d'influencer les décisions stratégiques et d'améliorer continuellement les processus tout en garantissant la conformité. Vous aurez l'occasion de développer des compétences en liderazgo et gestion des parties prenantes.

Benefits

Induction complète

Coaching régulier

Culture valorisant l'apprentissage et le développement personnel

Qualifications

• Expérience en gestion ou leadership, idéalement en assurance qualité.
• Capacité à présenter des sujets complexes clairement.

Responsibilities

• Diriger et développer les équipes d'assurance qualité et de test des résultats.
• Créer et améliorer des cadres d'assurance répondant aux besoins réglementaires et commerciaux.
• Collaborer avec les parties prenantes pour améliorer le service client.

Skills

Leadership

Communication écrite et verbale

Coaching et mentorat

Gestion du temps

Souplesse et adaptabilité

Tools

Outils Microsoft Office

Job description

Business Assurance Manager

Make a Real Impact on Customer Outcomes

Are you passionate about quality, leadership, and delivering outstanding customer outcomes? We're looking for a Business Assurance Manager to lead and develop a high-performing team responsible for Quality Assurance and Outcomes Testing. This is a unique opportunity to shape how we monitor performance, ensure regulatory compliance, and drive continuous improvement across our business.

About the Team

Our Business Assurance team is at the heart of how we deliver and evidence exceptional service and compliance. Working closely with operations and compliance, the team ensures our policies and processes are not just followed-but are driving real value and positive outcomes for customers.

What You'll Be Doing

Leading and developing our Quality Assurance and Outcomes Testing teams

Creating, maintaining, and improving assurance frameworks that meet both regulatory and business needs

Monitoring operational effectiveness, performance, and risk-and reporting on what matters most

Collaborating with stakeholders to drive improvements in customer service and process quality

Supporting hiring, onboarding, coaching, and performance management for your team

Partnering with training and competency teams to spot trends and help build capability across the business

Delivering clear, actionable MI reports and presenting insights at senior forums

Driving calibration activities to ensure consistency across assurance reviews

Regularly reviewing and updating policies and procedures

Helping shape the annual assurance plan and identifying areas of opportunity and risk

Where You Can Take It

This role is ideal for someone who wants to:

Be a champion for customer outcomes

Innovate and enhance tools and reporting capabilities

Build strong partnerships across departments

Drive cultural and operational improvements

Influence business decisions at a strategic level

What You'll Gain

A deep understanding of end-to-end customer and operational processes

Experience leading assurance activity in a regulated environment

A platform to develop and demonstrate leadership, coaching, and stakeholder management skills

The opportunity to work in a business that encourages innovation, collaboration, and career growth

We'll Support You With

A full induction to get you set up for success

Regular coaching, check-ins, and support from your line manager

Clear goals and structured feedback

A culture that values learning, openness, and personal development

The chance to stretch beyond your job description and grow with the business

What You'll Own

Assurance strategy and delivery in the first line of defence

Quality control and performance reporting

Framework and policy development

Driving continuous improvement and helping shape business-wide assurance practices

What We're Looking For

Skills & Experience:

Previous leadership or management experience (ideally in QA or Outcomes Testing)

Excellent written and verbal communication

Strong coaching and mentoring ability

Confident presenting complex topics clearly and effectively

Proficiency in Microsoft Office tools

Experience in regulated environments is a plus

Attributes & Mindset:

Organised and great at managing time and priorities

Adaptable and comfortable with change

Detail-oriented but able to see the bigger picture

Collaborative and people-focused

Able to flex between different assurance focuses while keeping a strategic view

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Job Info

Job Title:

Business Assurance Manager

Company:

Location:

Woking, Surrey

Competitive

Posted:

Closes:

Jul 28th 2025

Sector:

Contract:

Permanent

Hours:

Full Time

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