Business Assurance Manager

Adecco; Epsom; On-site; GBP 45,000 - 65,000; Full time

Job summary

Adecco is seeking a Business Assurance Manager to lead a high-performing team focused on Quality Assurance and Outcomes Testing. This role offers the opportunity to shape performance monitoring and ensure regulatory compliance while driving continuous improvement across the organization. You will manage assurance strategies, quality control, and collaborate closely with various stakeholders to enhance customer service outcomes.

Qualifications

• Previous leadership or management experience in QA or Outcomes Testing.
• Experience in regulated environments is a plus.
• Strong coaching and mentoring ability.

Responsibilities

• Leading and developing Quality Assurance and Outcomes Testing teams.
• Creating and improving assurance frameworks.
• Monitoring operational effectiveness and reporting on performance.

Skills

Leadership

Communication

Coaching

Detail-oriented

Collaboration

Tools

Microsoft Office

Job description

Business Assurance Manager

Make a Real Impact on Customer Outcomes

Are you passionate about quality, leadership, and delivering outstanding customer outcomes? We're looking for a Business Assurance Manager to lead and develop a high-performing team responsible for Quality Assurance and Outcomes Testing. This is a unique opportunity to shape how we monitor performance, ensure regulatory compliance, and drive continuous improvement across our business.

About the Team

Our Business Assurance team is at the heart of how we deliver and evidence exceptional service and compliance. Working closely with operations and compliance, the team ensures our policies and processes are not just followed-but are driving real value and positive outcomes for customers.

What You'll Be Doing

• Leading and developing our Quality Assurance and Outcomes Testing teams

• Creating, maintaining, and improving assurance frameworks that meet both regulatory and business needs

• Monitoring operational effectiveness, performance, and risk-and reporting on what matters most

• Collaborating with stakeholders to drive improvements in customer service and process quality

• Supporting hiring, onboarding, coaching, and performance management for your team

• Partnering with training and competency teams to spot trends and help build capability across the business

• Delivering clear, actionable MI reports and presenting insights at senior forums

• Driving calibration activities to ensure consistency across assurance reviews

• Regularly reviewing and updating policies and procedures

• Helping shape the annual assurance plan and identifying areas of opportunity and risk

Where You Can Take It

This role is ideal for someone who wants to:

• Be a champion for customer outcomes

• Innovate and enhance tools and reporting capabilities

• Build strong partnerships across departments

• Drive cultural and operational improvements

• Influence business decisions at a strategic level

What You'll Gain

• A deep understanding of end-to-end customer and operational processes

• Experience leading assurance activity in a regulated environment

• A platform to develop and demonstrate leadership, coaching, and stakeholder management skills

• The opportunity to work in a business that encourages innovation, collaboration, and career growth

We'll Support You With

• A full induction to get you set up for success

• Regular coaching, check-ins, and support from your line manager

• Clear goals and structured feedback

• A culture that values learning, openness, and personal development

• The chance to stretch beyond your job description and grow with the business

What You'll Own

• Assurance strategy and delivery in the first line of defence

• Quality control and performance reporting

• Framework and policy development

• Driving continuous improvement and helping shape business-wide assurance practices

What We're Looking For

Skills & Experience:

• Previous leadership or management experience (ideally in QA or Outcomes Testing)

• Excellent written and verbal communication

• Strong coaching and mentoring ability

• Confident presenting complex topics clearly and effectively

• Proficiency in Microsoft Office tools

• Experience in regulated environments is a plus

Attributes & Mindset:

• Organised and great at managing time and priorities

• Adaptable and comfortable with change

• Detail-oriented but able to see the bigger picture

• Collaborative and people-focused

• Able to flex between different assurance focuses while keeping a strategic view

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.