Business Assurance Manager

JR United Kingdom; Guildford; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading company in the assurance domain is seeking a Business Assurance Manager to oversee a team responsible for Quality Assurance and Outcomes Testing. This pivotal role involves enhancing operational processes, coaching staff, and ensuring regulatory compliance. The ideal candidate will demonstrate strong leadership skills and a commitment to delivering exceptional customer outcomes in a hybrid working environment.

Benefits

Access to car schemes

Excellent pension scheme

Generous annual leave

Private Medical Healthcare

Employee Assistance Program

Onsite gym

Flexible working arrangements

£250 contribution for learning

Regular company events

Qualifications

• Experience in managing or leading a team.
• Strong communication and interpersonal skills.
• Experience in Quality Assurance or Outcomes Testing functions.

Responsibilities

• Lead and support the Quality Assurance and Outcomes Testing teams.
• Oversee reviews of business processes and ensure compliance.
• Facilitate calibration sessions for consistent assurance standards.

Skills

Team Management

Communication

Interpersonal Skills

Coaching

Microsoft Office

Quality Assurance

Outcomes Testing

Job description

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Working pattern: Hybrid (2 days in the office, 3 days from home)

Reports to: Senior Manager, Assurance

Direct Reports: 10

Regulated Role: Yes – Senior Manager and Certified

*Please note, to be considered for this role you must hold a full UK licence with access to a vehicle due to location

Business Assurance Manager

This role is responsible for leading a team of Quality Assurance and Outcomes Testing specialists. You’ll plan, manage, and report on their work within a regulated environment, supporting team development, improving operational processes, and helping deliver excellent customer outcomes.

About the Department:

Business Assurance is a central function that includes Quality Assurance and Outcomes Testing. The team works closely with frontline teams and compliance functions to ensure business processes operate effectively, meet regulatory expectations, and consistently deliver strong customer experiences.

Key Responsibilities:

• Lead and support the Quality Assurance and Outcomes Testing teams.
• Oversee reviews of business processes, service quality, performance, and compliance.
• Design and maintain frameworks to support assurance activities in line with regulatory and business needs.
• Continuously evaluate the effectiveness of assurance activities and suggest improvements.
• Develop and support the team through coaching, training, and performance management.
• Work closely with Training and Competency teams to address business development needs.
• Present assurance insights and metrics to senior leadership and operational forums.
• Keep policies and procedures up to date, ensuring proper review and governance.
• Facilitate calibration sessions to ensure consistent standards across the assurance function.
• Support annual assurance planning and risk assessments.
• Promote a culture of continuous improvement and good customer outcomes.

Experience & Skills Required:

• Experience in managing or leading a team.
• Strong communication and interpersonal skills.
• Coaching or training experience.
• Skilled in Microsoft Office tools.
• Experience in Quality Assurance or Outcomes Testing functions.
• Able to simplify complex information for reporting and presentations.

Attributes & Behaviours:

• Highly organised with strong time management skills.
• Detail-oriented and quality-driven.
• Collaborative mindset with strong interpersonal skills.
• Comfortable working with all levels of the organisation.
• Adaptable, proactive, and open to change.
• Capable of managing both policy adherence and customer outcome-focused testing
• Hybrid working (2 days in the office, 3 days remotely).
• Access to car schemes for you and your family.
• Excellent pension scheme with up to 6% employee and 15% employer contributions.
• Generous annual leave (25 days) with holiday purchase options.
• Private Medical Healthcare for you, your partner, and children.
• Group Income Protection cover with wellbeing services.
• Employee Assistance Program and other health initiatives.
• Onsite gym, sports/social club, and other health-focused programs.
• Dress for your day policy for comfort at work.
• Free parking and onsite restaurant.
• Two volunteering days per year.
• Flexible working arrangements and ongoing learning opportunities.
• Personal development review each quarter and £250 contribution for learning outside of work.
• Regular company events like summer BBQs and Christmas parties