Business and Customer Support Assistant

Somerset Council; Taunton; Hybrid; GBP 24,000 - 25,000; Part time

Job summary

Join a leading council as a Business and Customer Support Assistant in Taunton. This part-time role involves providing essential support to the Registration Service, with flexible working options and comprehensive training. Enjoy generous annual leave and employee benefits.

Benefits

Generous annual leave allowance

Flexible working arrangements

Staff discounts in gyms

Employee Assistance Program

Pension Scheme

Flexible Benefits Scheme

Qualifications

• Previous experience of working with the public.
• Excellent customer service skills.

Responsibilities

• Acting as first point of contact for customers.
• Booking customer appointments and providing advice.

Skills

Customer Service

Administrative Skills

Organizational Skills

IT Skills

Job description

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• Three posts available, 15 hours per week, 16 hours per week, 20 hours per week
• Office days will be based in Taunton with the opportunity to work some days from home.
• Core hours for the service are 9 – 5.30 and your working pattern will be within these hours.
• You will play a crucial role, providing advice and support for all users of the Council’s Registration Service.
• Full training provided
• Annual leave 25 days(pro rate for part time)
  
  

Some key information

• Three posts available, 15 hours per week, 16 hours per week, 20 hours per week
• Office days will be based in Taunton with the opportunity to work some days from home.
• Core hours for the service are 9 – 5.30 and your working pattern will be within these hours.
• You will play a crucial role, providing advice and support for all users of the Council’s Registration Service.
• Full training provided
• Annual leave 25 days(pro rate for part time)
  
  

What will I be doing?

We’re working to improve the lives of people in Somerset and North Somerset – and you’ll be a key part of that. Your day-to-day work will involve:

• Acting as first point of contact for all customers of the registration service, on the phone, via email and face to face.
• Booking customer appointments, ceremonies and providing advice on births, deaths and marriages
• Assisting with searching for historical birth, death and marriage registrations and producing copy certificates
  
  

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

• Have previous experience of working with the public
• Can provide excellent customer service
• Possess good administrative and organisational skills
• Have excellent IT skills and knowledge
  
  

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

What's in it for me?

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more
  
  

Anything else I should know?

For an informal chat about the role, you can contact Genevieve Branch, [e-mail]

Interviews will take place week commencing 2nd and/or 9th June.

The salary for these roles is £24,027 - £24,404 per annum (pro rata)

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

If you have all the information you need, just hit the apply button - we can’t wait to hear from you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Government Administration

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