Customer Service Representative

William Hill; Bath; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company as a Customer Service Representative, where you will be the face of the business, engaging with customers and providing exceptional service. This role offers competitive benefits and opportunities for career growth in a dynamic environment. You will be responsible for processing bets, assisting customers, and championing safer gambling.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday entitlement annually (pro rata)

Paid birthday day off

Subsidised travel

Pension plan with employer match

Sharesave Scheme

Perks and discounts

Training and development opportunities

Cycle to Work scheme

Qualifications

• Age 18+ (legal requirement).
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills to engage with diverse customers.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Building relationships with our customers and providing excellent customer service.

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

Join to apply for the Customer Service Representative role at William Hill

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Join to apply for the Customer Service Representative role at William Hill

Job Description

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.

Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.

If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend work

What's in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:

• Working hours: Range of full and part-time hours available
• Annual Pay Review & Bonus Scheme: Base salary reviewed annually with performance bonuses
• Holiday entitlement: 28 days annually (pro rata)
• Paid birthday day off
• Subsidised travel: Discounted or free Oyster card in London
• Pension plan: Employer match up to 4%
• Sharesave Scheme: Purchase shares at a discounted price
• Perks and discounts: Discounts in shops, cinemas, holidays
• Training and development: Career growth opportunities
• Cycle to Work: Employee benefit for cycling equipment

What do you need to be successful?

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills to engage with diverse customers

What happens next?

Application review by our Talent Acquisition team. Successful candidates will complete an online assessment via HireVue and then be invited for an interview.

Who are we?

We’re William Hill, part of evoke, with over 1,300 shops across the UK. Since 1966, we've been a fixture on the high street. Our culture is built on trust and belonging, empowering our teams to succeed and celebrate differences.

More About Evoke

We embrace change and progress. Evoke, the new name for 888 Holdings, drives our ambition to deliver world-class betting and gaming experiences. Join us to benefit from flexibility, trust, and career development opportunities.

Business: William Hill

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Gambling Facilities and Casinos