Business Analyst with Oracle CRM Systems

Free-Work; Milton Keynes; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Free-Work is seeking a seasoned Business Analyst to work in Milton Keynes, focusing on Oracle CRM systems. The role requires 5–8 years of BA experience across the full project life cycle, with strong stakeholder engagement and experience in CRM environments.

You will perform As-Is/To-Be process mapping, data modelling, and identify opportunities to streamline processes. Travel to education sector projects may be required occasionally.

Qualifications

• 5–8 years of proven BA experience across full project life cycle.
• Experience with CRM systems (Oracle CRM preferred).
• Strong stakeholder engagement and workshop facilitation.
• As-Is/To-Be process mapping and data modelling.
• Ability to streamline processes and communicate with senior leadership.
• Knowledge of education sector tech (VLEs) is a plus.

Responsibilities

• Analyse business structures and integration between Marketing, Finance & Education.
• Lead stakeholder workshops and training to ensure buy-in.
• Map As-Is/To-Be processes and identify process improvements.
• Document management and governance.

Skills

Business Analysis

CRM systems

Oracle CRM

Stakeholder management

Workshop facilitation

Job description

Business Analyst with Oracle CRM Systems – Milton Keynes

Our Client is keen to recruit a seasoned Business Analyst with 5 to 8 years proven track record of working on projects with an understanding of the full project life-cycle.

Must be able to demonstrate excellent business analysis skills coupled with excellent techniques and ideally with some methodology.

The Client would like to you have at least 3 to 5 years experience of working with a CRM system - ideally with Oracle CRM – although they will consider others.

Should be confident with the ability to work well the stakeholders and to guide and lead them to successful end results.

The following are some of the key points about this role:

Must be able to analyse the structure of the business (integration between Marketing, Finance & Education)

Identify how the business use technology and what their goals are in line with identified requirements.

As-Is/To-Be process mapping

Identify problems within the business relating, through data modelling techniques and process flows.

Have the ability to streamline processes.

You will have strong documentation management experience and skills.

Communicate with senior people within the organisation.

Align internal and external stakeholders of the benefits of new technology or strategies/requirements/processes.

Part of this assignment will be to run workshops and training sessions in order to ensure that everyone is on board and understands the processes involved.

You will have knowledge of some if not all of the following:

• Finance systems and integration – tailored around the education sector
• Marketing & admissions background
• YoY management of enrolled children/existing pupils
• Technology within education and use of VLE’s
• Change management expertise

The Client and the role is based in Milton Keynes and there will be some travel occasionally.

The salary will be dependent upon skills you bring to the table – but probably in the range £40K - £55K.