Business Analyst - Salesforce & Analytics

Verisure; Greater London; Hybrid; GBP 42,000 - 68,000; Full time

Benefits offered by this job

Hybrid working (up to 2 days remote)

Aviva private healthcare

MediCash

Birthday off

Discounted gym & health club

Enhanced maternity & paternity leave

Employee alarm discount

Perkbox discounts & rewards

Real career progression

Job summary

Verisure is seeking a Sales Operations Analyst (Salesforce & Analytics) in London with a hybrid work model. You will shape Salesforce usage, develop dashboards, and partner with leadership to inform data-driven decisions across the sales function.

The role requires strong analytical skills, experience with CRM/sales data, and the ability to collaborate with cross-functional and international teams. A proactive, detail-oriented mindset and excellent communication are essential for success.

Qualifications

• Strong analytical and problem-solving skills with commercial awareness.
• Experience working with CRM or sales data.
• Confident communicator with non-technical audiences.
• Highly organised, proactive, and detail-focused.

Responsibilities

• Coordinate and support the ongoing optimisation and governance of the Salesforce platform.
• Develop and enhance reporting, dashboards, and data outputs to deliver clear, actionable insights.
• Analyse the activity and work efficiency of our sales department for stakeholders of all levels including Senior Management.
• Collaborate cross functionally and with international Verisure teams in the continuous development of Salesforce.
• Lead testing and quality assurance for the development of new solutions/features.

Skills

Analytical thinking

Problem solving

Communication skills

Cross-functional collaboration

Stakeholder management

Tools

Salesforce

Power BI

SQL

Excel

Job description

Sales Operations Analyst (Salesforce & Analytics) – London SW1W 0SR (Hybrid)

At Verisure, we protect what matters most. As the #1 Alarm Company in the UK, Europe and Latin America, we support over 5 million customers worldwide, and we’re growing fast.

Recognised as a UK Top Employer 2026 (for the third year running), this is a great time to join one of the UK’s fastest growing consumer services businesses.

The Role:

With Salesforce newly implemented across the organisation, this is a rare opportunity to shape the platform from day one and influence how a large commercial team adopts it. You’ll work closely with senior leaders across the business to drive data-led decision-making, improve operational efficiency, and increase accuracy across sales processes.

This is a high-visibility role where your analysis and recommendations will directly shape sales performance and wider operational decision making.

What you’ll be doing:

• Coordinate and support the ongoing optimisation and governance of the Salesforce platform
• Partner with cross-functional teams to gain feedback on operation inefficiencies to assist in developing solutions to how we operate.
• Develop and enhance reporting, dashboards, and data outputs to deliver clear, actionable insights
• Analyse the activity and work efficiency of our sales department for stakeholders of all levels including Senior Management
• Partner with Organisational Leaders to assist in the adoption and training of the Stakeholder Departments (primarily in the Sales Department)
• Collaborate cross functionally and with international Verisure teams in the continuous development of Salesforce.
• Lead testing and quality assurance for the development of new solutions/features to ensure they meet requirements and expectations

What we’re looking for:

• 2+ years’ experience in a Business or Data Analyst, Sales Operations or a Salesforce Administrative related roles
• Strong analytical and problem-solving skills with commercial awareness
• Experience working with CRM or sales data
• Strong Excel skills: experience with SQL, Power BI, or Salesforce reporting is a plus
• Confident communicator – able to explain to non-technical audiences
• Highly organised, proactive, and detail focused
• Comfortable working cross functionally and influencing stakeholders

What you’ll get

• Competitive salary + strong benefits package
• Hybrid working (up to 2 days remote per week)
• Aviva private healthcare + MediCash
• Birthday off
• Discounted gym & health club membership
• Enhanced maternity & paternity leave
• Employee alarm discount
• Perkbox discounts & rewards
• Real career progression in a high growth business

(DBS check required – covered by us)