Business Analyst Production Support

GBST; City Of London; Híbrido; GBP 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working (2 days)

Instant savings and discounts

Private Health Insurance including Den

Non-contributory Pension Scheme

Salary Sacrifice Car/Cycle to Work and

GBST & U day off every year

Employee Assistance Program (EAP)

LinkedIn Learning

Descripción de la vacante

GBST is seeking a Business Analyst to work with clients, development teams, and internal stakeholders to investigate production issues, analyze business requirements, and deliver solutions across the Composer platform.

You will gather and document requirements, conduct impact assessments, prioritise and resolve client-raised issues, and translate business needs into detailed functional designs, while supporting regulatory changes in the UK wealth and pensions market.

Formación

• Experience in wealth management or financial platforms is required.
• Strong skills in gathering requirements and writing functional specifications.
• Knowledge of UK wealth products (pensions, ISAs, wraps) is essential.
• Able to investigate issues, perform impact analysis, and deliver within SLAs.
• Excellent communication and stakeholder management abilities.
• Experience collaborating with software development and production support teams.

Responsabilidades

• Investigate, classify, and prioritise issues per client SLA.
• Write detailed Requirements submitted by clients in production.
• Manage the critical incident process and coordinateResolution with the right resources.

Conocimientos

Wealth management

Requirements gathering

Functional specs

UK wealth products

Impact analysis

SLA adherence

Stakeholder mgmt

Production support

Software dev teams

Descripción del empleo

Join GBST and help support some of the UK's leading wealth management and platform businesses. As a Business Analyst, you'll work closely with clients, development teams, and internal stakeholders to investigate production issues, analyse business requirements, and deliver solutions across our Composer platform.

You’ll be responsible for gathering and documenting requirements, conducting impact assessments, prioritising and resolving client-raised issues, and translating business needs into detailed functional designs. You’ll also play a key role in supporting legislative and regulatory changes affecting the UK wealth and pensions market. Additional responsibilities will also include:

• Investigate, classify, and prioritise issues assigned and completed in accordance with client's SLA
• Write review Detailed Requirements submitted by clients in production
• Manage the critical incident process in accordance with the Critical Incident Management procedures ensuring that the correct resources are engaged and updated through to resolution

What we’re looking for:

• Experience as a Business Analyst within wealth management, platforms, pensions, wrap, or financial services.
• Strong requirements gathering, analysis, and functional specification writing skills.
• Knowledge of UK wealth products, including pensions, ISAs, wraps, and investment platforms.
• Proven ability to investigate issues, perform impact analysis, and deliver quality outcomes within agreed SLAs.
• Strong communication, stakeholder management, and problem‑solving skills.
• Experience working with software development and production support teams.

GBST & U benefits

• 2 days flexible/hybrid working arrangement

• Instant savings and discounts on major retailers across the country

• Private Health Insurance including Dental and Optical Cover

• Non-contributory Pension Scheme

• Salary Sacrifice Schemes - Car, Cycle to Work and Additional Pension Contributions

• Additional GBST & U day off every year

• Employee Assistance Program (EAP)

• LinkedIn Learning