Business Analyst: Process Improvement & Data-Driven Insights

Fibrus Networks Ltd; Belfast City District; On-site; GBP 45,000 - 65,000; Full time

Job summary

Fibrus Networks Ltd in Belfast is seeking a Business Analyst to identify, analyse and deliver improvements across the business. You will work with stakeholders from multiple departments to translate business needs into practical solutions supporting operations and strategy.

You will map current and future processes, perform data-driven analysis, and produce documentation such as BRDs and process maps. The role requires strong BA knowledge, excellent communication, and a proactive, collaborative

Qualifications

• Strong knowledge of BA principles and best practices.
• Experience in requirements gathering and process improvement.
• Ability to analyse data and support evidence-based decisions.
• Qualification or demonstrable equivalent experience.
• Experience in telecoms or complex operations is advantageous.

Responsibilities

• Analyse business processes and operations across Fibrus.
• Drive continuous improvement with stakeholders.
• Understand telecom end-to-end activities including onboarding and service delivery.
• Gather and document clear functional and non-functional requirements.
• Map current-state and future-state processes.
• Investigate issues using root cause analysis.
• Perform data-driven analysis and develop KPIs and reporting.
• Produce high-quality BA deliverables (BRDs, FSS, test plans).

Skills

Analytical thinking

Problem-solving

Attention to detail

Stakeholder management

Communication skills

Prioritisation

Customer-focused mindset

Independent working

Education

Business Analysis qualification or equivalent

Tools

Excel

Word

PowerPoint

Visio

Job description

Fibrus Networks Ltd in Belfast is seeking a Business Analyst to identify, analyse and deliver improvements across the business. You will work with stakeholders from multiple departments to translate business needs into practical solutions supporting operations and strategy.

You will map current and future processes, perform data-driven analysis, and produce documentation such as BRDs and process maps. The role requires strong BA knowledge, excellent communication, and a proactive, collaborative