Business Analyst

Fibrus; Belfast City District; On-site; GBP 45,000 - 65,000; Full time

Job summary

Fibrus Networks Ltd in Belfast is seeking a Business Analyst to identify, analyse and deliver improvements across the business. You will work with stakeholders from multiple departments to translate business needs into practical solutions supporting operations and strategy.

You will map current and future processes, perform data-driven analysis, and produce documentation such as BRDs and process maps. The role requires strong BA knowledge, excellent communication, and a proactive, collaborative

Qualifications

• Strong knowledge of BA principles and best practices.
• Experience in requirements gathering and process improvement.
• Ability to analyse data and support evidence-based decisions.
• Qualification or demonstrable equivalent experience.
• Experience in telecoms or complex operations is advantageous.

Responsibilities

• Analyse business processes and operations across Fibrus.
• Drive continuous improvement with stakeholders.
• Understand telecom end-to-end activities including onboarding and service delivery.
• Gather and document clear functional and non-functional requirements.
• Map current-state and future-state processes.
• Investigate issues using root cause analysis.
• Perform data-driven analysis and develop KPIs and reporting.
• Produce high-quality BA deliverables (BRDs, FSS, test plans).

Skills

Analytical thinking

Problem-solving

Attention to detail

Stakeholder management

Communication skills

Prioritisation

Customer-focused mindset

Independent working

Education

Business Analysis qualification or equivalent

Tools

Excel

Word

PowerPoint

Visio

Job description

As a Business Analyst within Fibrus's Business Improvement Team, you will play a key role in identifying, analysing and delivering improvements across the business. Working closely with stakeholders from various departments, you will help understand how our business operates, identify opportunities to improve processes and systems, and translate business needs into practical solutions that support our operational and strategic objectives.

You will:

• Analyse business processes and operations: Investigate end-to-end business processes across Fibrus, identifying inefficiencies, bottlenecks, duplication and opportunities to improve operational performance, customer experience and business effectiveness.
• Drive continuous improvement: Work with business stakeholders to identify, assess and recommend improvements to existing processes, systems and ways of working, supporting the implementation of sustainable business solutions.
• Understand the telecommunications environment: Develop an understanding of Fibrus's end-to-end operational activities, including customer onboarding, order management, fibre broadband provisioning, network operations, service delivery, fault management and customer support.
• Gather and document requirements: Engage with stakeholders to understand business needs and translate them into clear functional and non-functional requirements, ensuring proposed solutions align with business objectives.
• Map and document processes: Develop current-state and future-state process maps, identifying gaps, dependencies and opportunities for process standardisation and improvement.
• Investigate business problems: Undertake structured analysis of operational issues, using root cause analysis and evidence-based investigation to identify underlying problems and recommend effective solutions.
• Data-driven analysis: Analyse business and operational data to identify trends, performance issues and improvement opportunities. Support the development and use of KPIs, reporting and performance measures to assess the effectiveness of business changes.
• Produce business analysis documentation: Create and maintain high-quality deliverables, including Business Requirements Documents, Functional Specifications, Process Maps, Gap Analysis, Impact Assessments, User Stories, Acceptance Criteria, Test Plans and supporting documentation.

WHAT WILL YOU BRING?

We are looking for someone who is naturally inquisitive, analytical and passionate about understanding how businesses operate and how things can be done better.

You will bring:

• Strong analytical and problem-solving skills, with the ability to investigate complex business problems and identify their root causes.
• Excellent attention to detail and the ability to interpret information from multiple sources.
• A proactive and self-motivated approach, with the confidence to challenge existing processes and suggest alternative solutions.
• The ability to translate complex business requirements into clear, structured and practical documentation.
• Strong stakeholder management and communication skills, with the ability to engage, influence and build relationships with colleagues at all levels.
• The ability to manage competing priorities, take ownership of assigned workstreams and deliver to agreed timescales.
• A customer-focused mindset, understanding how internal processes and operational improvements can positively impact the customer experience.
• The confidence to work independently while contributing effectively within a collaborative, cross-functional team.
• A continuous improvement mindset, with an interest in identifying opportunities to improve efficiency, consistency and business performance.

EXPERIENCE

• Experience within the telecommunications industry, particularly broadband, fibre infrastructure or service delivery, would be advantageous.
• Experience analysing, mapping and documenting complex business processes, including process mapping.
• Experience identifying process inefficiencies, conducting root cause analysis and recommending business solutions.
• Experience supporting the delivery of business change initiatives, projects or system implementations.
• Experience working within Agile and/or Waterfall project delivery environments.
• Experience supporting User Acceptance Testing (UAT), including test planning, scenario development and defect management.
• Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint and Visio or equivalent process mapping tools.

ESSENTIAL REQUIREMENTS

• Strong understanding of business analysis principles, methodologies and best practice.
• Knowledge of business process modelling, requirements gathering and process improvement techniques.
• Ability to analyse operational data and use evidence to support business recommendations.
• A relevant Business Analysis, Business Management, Systems Analysis or equivalent qualification, or demonstrable equivalent experience.