Business Analyst: Modernisation & Service Improvement (Hybrid)

London Borough of Redbridge; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

London Borough of Redbridge is seeking a proactive Business Analyst to join the Modernisation Programme in Greater London. You will work with services to understand how they operate, map processes and identify opportunities for improvement to deliver measurable benefits for residents.

Using a range of BA techniques, you will gather requirements, facilitate workshops, produce documentation and support the delivery of new digital solutions and service improvements.

Qualifications

• Experience delivering business analysis within complex programmes or projects.
• Strong analytical and problem-solving skills.
• Experience of business process mapping, requirements gathering and process improvement.
• Excellent workshop facilitation and stakeholder management skills.
• Strong written and verbal communication skills with the ability to present complex information clearly.
• A collaborative and solution-focused approach with a commitment to continuous improvement.
• A recognised Business Analysis qualification (such as BCS Business Analysis or equivalent) is desirable.
• All shortlisted applicants will need to demonstrate proof of right to work in the UK.

Responsibilities

• Engage with stakeholders to understand business needs, challenges and opportunities.
• Gather, document and validate business and functional requirements.
• Analyse existing processes and identify opportunities to improve efficiency and customer experience.
• Facilitate workshops, interviews and stakeholder engagement sessions.
• Produce high-quality business analysis documentation, including process maps, business cases and requirements specifications.
• Support the design and implementation of new processes, digital solutions and service improvements.
• Work collaboratively with project teams to ensure solutions meet business needs and deliver measurable benefits.
• Contribute to benefits realisation and continuous improvement across the Modernisation Programme.

Skills

Stakeholder engagement

Requirements gathering

Process mapping

Workshop facilitation

Analytical thinking

Communication

Education

BCS Business Analysis qualification

Job description

London Borough of Redbridge is seeking a proactive Business Analyst to join the Modernisation Programme in Greater London. You will work with services to understand how they operate, map processes and identify opportunities for improvement to deliver measurable benefits for residents.

Using a range of BA techniques, you will gather requirements, facilitate workshops, produce documentation and support the delivery of new digital solutions and service improvements.