Business Analyst - Claims

Hastings Direct; Leicester; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Business Analyst to join their Claims Analytics team. This hybrid role focuses on translating business requirements into actionable data points, ensuring seamless customer journeys and claims processes. The ideal candidate will have a strong insurance background, particularly in claims, and extensive experience in business analysis. This position offers a dynamic environment where your contributions will directly impact project success and enhance operational efficiency. Join a company committed to inclusion and employee wellbeing, with a range of benefits designed to support your growth and work-life balance.

Benefits

Flexible working

Annual performance bonus

Life assurance

Income protection

Pension contributions

Mental wellbeing programmes

25 days annual leave

Health plans

Dental plans

Onsite facilities

Qualifications

• Extensive experience as a Business Analyst with a focus on claims.
• Proven skills in analysis, process modeling, and stakeholder management.

Responsibilities

• Translate business requirements into data points for claims processes.
• Collaborate with teams to ensure data feeds are built according to requirements.

Skills

Insurance background

Business Analysis

Requirements elicitation

Stakeholder management

Process modeling

Documentation

Tools

Snowflake

Microsoft Teams

Job description

At Hastings Direct, storing your data securely is very important to us. Please see our Data Protection Statement and Job Application Terms & Conditions here for details on how your information will be stored.

Business Analyst - Claims

Job Title – Business Analyst - Claims

Location – Leicester, London or Bexhill (hybrid) with expectations to come into the office on an ad-hoc basis as and when required

Role overview

This role sits within the Claims Analytics team, where we’re currently growing our Business Analyst capability in this area.

Key responsibilities

1. Translate business requirements and front-end system steps into data points within Snowflake for claims processes and customer journeys.
2. Create detailed specifications for tables to support solutions aligned with business needs and platform recommendations.
3. Define requirements for additional data points to facilitate understanding of process deviations.
4. Collaborate with CIO and Data Engineering/Analytics Engineering teams to ensure data feeds are built according to requirements.
5. Fully document all curated data feeds.
6. Support project delivery within scope, quality, and time objectives.

Essential skills and experience

1. Insurance background, preferably with claims experience.
2. Extensive experience as a Business Analyst.
3. Proven skills in requirements elicitation, analysis, process modeling, stakeholder management, and documentation with minimal supervision.

Interview process

1. Recruiter screening call.
2. Introductory interview with the hiring leader (via Microsoft Teams).
3. Competency interview combined with a case study (via Microsoft Teams).

Our commitment to inclusion

We are a Disability Confident employer committed to inclusive recruitment. We welcome applications through the Disability Confident Scheme (DCS) and provide support and adjustments throughout the process.

Benefits

• Flexible working – hybrid approach.
• Annual performance bonus.
• Financial wellbeing benefits, including life assurance, income protection, pension contributions, discounts, cashback, mortgage advice, and financial support.
• Mental wellbeing programmes, including mental health apps, assistance programmes, and support groups.
• Additional benefits: 25 days annual leave + bank holidays, health plans, dental plans, discounts, schemes, onsite facilities, social events, and more.

Join us

Be part of our #lifeatHD culture, focused on our 4Cs: Colleagues, Customers, Company, Community. We support your growth and invest in our environment to ensure success for all.

Equal opportunity

We are committed to creating an inclusive environment. If you require adjustments during recruitment, please let us know.