Business Analyst

prosource.it; Paisley; On-site; GBP 50,000 - 75,000; Part time

Job summary

prosource.it is seeking a skilled Business Analyst to join a people-centred technology team. You will translate business needs into clear IT requirements and work across both IT and OT environments to deliver valuable technology solutions.

You will collaborate with architects, engineers and stakeholders to ensure alignment and drive continuous improvement within enterprise IT and OT domains. Glasgow-based with travel to Perth and Aberdeen, Contract or Permanent considered.

Qualifications

• Experience as a BA in complex IT environments using standard analysis frameworks and methodologies.
• Experience documenting application landscapes, integration points and data flows across enterprise environments.
• Experience collaborating with Solution Architects, Enterprise Architects, Technical Designers or SIs to review and validate designs.
• Proven ability to produce BRDs, Functional Specifications and User Stories.
• Ability to create Process Maps, Data Flow Diagrams and Current/Future State Assessments.
• Facilitation of workshops and requirements sessions with stakeholders.
• Exposure to both Agile and Waterfall delivery models.
• Familiarity with SCADA, network management or OT-integrated systems is beneficial.
• Experience in energy, utilities or critical infrastructure sectors (or transferable experience).
• Excellent communication, stakeholder management and influencing skills.
• Proactive, analytical and solutions-focused approach; highly organised with multi-priority delivery.

Responsibilities

• Build strong relationships with business stakeholders to understand goals and drivers.
• Analyse and document application, system and data flows; identify dependencies and integration points.
• Review and validate solution designs with technical teams and SI partners.
• Facilitate discovery sessions and workshops for alignment.
• Translate business needs into IT requirements, user stories and documentation.
• Support delivery of technology solutions aligned with regulatory and strategic needs.
• Produce customer journeys, process maps and operational impact assessments.
• Coordinate solution delivery across internal teams, partners and stakeholders.
• Work with architects and engineers to understand system interactions and design impacts.
• Support OT/enterprise IT tech initiatives and continous improvement.

Skills

Business Analysis

Stakeholder engagement

Requirements gathering

BRDs

Functional Specifications

User Stories

Data flows & integration

Agile & Waterfall

OT/SCADA familiarity

Energy sector experience

Communication

Problem solving

Organisational skills

Job description

Business Analyst - Reference 2867

Join a people-centred technology team that thrives on innovation, collaboration and delivering meaningful outcomes. We're looking for a talented and motivated Business Analyst to join our growing team. In this role, you'll work alongside experienced professionals, contribute to impactful projects and help deliver solutions that create real value for our clients. In this role, you’ll partner closely with stakeholders across both IT and operational teams to translate business needs into clear, actionable technology outcomes. You’ll play a key role in shaping solutions that enable reliable, safe and efficient energy operations, working across a diverse landscape that includes enterprise IT as well as elements of Operational Technology (OT). This is an ideal opportunity for someone who enjoys meaningful stakeholder engagement, structured problem-solving, and delivering tangible value through well-designed technology solutions.

Location: Glasgow (with occasional travel to Perth and Aberdeen)

Contract Type: Contract or Permanent considered

What you’ll do

• Build strong relationships with business stakeholders, working to understand their goals, challenges and operational drivers
• Analyse and document application, system and data flows across business and technology domains, identifying dependencies, integration points and opportunities for optimisation
• Review and validate solution designs in collaboration with internal technical teams, operational stakeholders and Systems Integrator (SI) partners, ensuring alignment with business and operational requirements
• Facilitate discovery sessions, workshops and business engagement forums to ensure shared understanding and alignment
• Translate business needs into clear IT requirements, user stories and documentation that support informed decision-making
• Support the definition and delivery of technology solutions aligned with future operational, regulatory and strategic requirements
• Produce customer journeys, process maps and operational impact assessments to underpin both new and existing services
• Support the coordination of solution delivery activities across internal teams, delivery partners and operational stakeholders
• Work closely with architects, engineers and delivery partners to understand system interactions, application dependencies and design impacts across enterprise, operational and infrastructure environments
• Support technology initiatives spanning both enterprise IT and Operational Technology (OT) environments, including systems supporting critical operational services and infrastructure
• Work autonomously while following established frameworks and contribute to a continuous improvement mindset

What to bring

• Strong experience operating as a Business Analyst within complex IT environments, applying established analysis frameworks, tools and methodologies
• Experience analysing and documenting application landscapes, integration points and end-to-end data flows across enterprise environments is essential
• Experience working alongside Solution Architects, Enterprise Architects, Technical Designers or Systems Integrators to review, challenge and validate solution designs
• Experience producing:
• Business Requirements Documents (BRDs)
• Functional Specifications
• User Stories
• Process Maps
• Data Flow Diagrams
• Current State / Future State Assessments
• Impact Assessments
• Demonstrable business process management experience, including running workshops and requirements sessions
• Exposure to both Agile and Waterfall delivery models
• Familiarity with SCADA, network management or OT-integrated systems is beneficial
• Prior experience in the energy, utilities, or critical infrastructure sector, or strong transferable experience
• Excellent communication, stakeholder management and influencing skills
• A proactive, analytical and solutions-focused approach to problem-solving
• Highly organised, able to manage multiple priorities and deliver in fast-moving environments

Why prosource.it?

Technology is constantly evolving, and so are we.

Since our beginnings as a managed IT services provider, prosource.it has grown alongside the organisations we support, adapting to changing technologies and business needs. Today, we deliver a broad range of technology and business services that help clients plan, implement and embrace change successfully.

While technology is at the heart of what we do, we know that delivering lasting value takes more than technical expertise alone. By combining innovative thinking with practical experience and strong client partnerships, we help organisations realise the full potential of their technology investments. From adopting emerging technologies and delivering complex transformation programmes to improving day-to-day operations, we focus on achieving outcomes that make a measurable difference. As technology continues to evolve, we're committed to staying at the forefront of change, helping our clients embrace new opportunities and shape what's next.

We've built our reputation on being knowledgeable, approachable and easy to work with. Our people bring a wealth of skills and experience, united by a shared commitment to doing the right thing for our customers. With a culture built on teamwork, accountability and trust, our people are empowered to work in a way that makes a meaningful impact.

If you're looking for a role where you can make a difference, develop professionally and be part of a team that’s helping organisations navigate an ever-changing technology landscape, we'd love to hear from you.

What You’ll Get in Return

Our people are central to our success, and we're committed to creating an environment where they can thrive. As a business with a broad and varied client base, we can offer opportunities to gain experience across multiple industries, take on new challenges and continue developing your skills. Whether you're looking to deepen your expertise or broaden your experience, we'll support you in building a rewarding career.

We're also committed to helping our people continue to learn and progress. For those pursuing professional qualifications, we'll fund approved self-study materials and exam fees, and reward successful exam passes with an incentive bonus.

Alongside a competitive salary, we offer a comprehensive benefits package including a Company Pension Scheme, Private Medical and Dental Insurance, Group Income Protection, Group Life Assurance, and salary sacrifice schemes for both Cycle to Work and Electric Vehicles.

prosource.it. Building careers, not just jobs.

Please note: All offers of employment will be subject to background checks and confirmation of the right to work in the UK.