Business Analyst

prosource.it; Glasgow, Perth, Aberdeen City; On-site; GBP 42,000 - 65,000; Part time

Benefits offered by this job

Company Pension Scheme

Private Medical and Dental Insurance

Group Income Protection

Group Life Assurance

Cycle-to-Work & EV salary sacrifice

Job summary

prosource.it in Glasgow seeks a skilled Business Analyst to join a technology‑driven team, with occasional travel to Perth and Aberdeen. You will partner with IT and operations stakeholders to translate business needs into clear IT requirements, enabling reliable energy operations.

You will build BRDs, user stories and process maps, support solution design reviews and work across both enterprise IT and OT environments within Agile and Waterfall delivery models.

Qualifications

• Strong experience operating as a Business Analyst within complex IT environments.
• Experience analysing and documenting application landscapes, integration points and end-to-end data flows.
• Experience collaborating with Solution Architects, Enterprise Architects or Systems Integrators.
• Experience producing BRDs, Functional Specifications, User Stories, Process Maps, Data Flow Diagrams.
• Demonstrable business process management experience with workshops and requirements sessions.
• Exposure to both Agile and Waterfall delivery models.

Responsibilities

• Build relationships with stakeholders to understand goals and drivers.
• Analyse and document application, system and data flows across domains.
• Review and validate solution designs with technical teams and SI partners.
• Facilitate discovery sessions and workshops for alignment.
• Translate business needs into IT requirements and documentation.
• Support definition and delivery of tech solutions aligned with regulatory needs.
• Produce customer journeys, process maps and impact assessments.
• Coordinate solution delivery across internal teams and partners.
• Understand system interactions across IT and OT environments.

Skills

Business Analysis

Stakeholder Engagement

BRD & FSD

Data Flows

Tools

SCADA

Job description

Join a people-centred technology team that thrives on innovation, collaboration and delivering meaningful outcomes. We're looking for a talented and motivated Business Analyst to join our growing team. In this role, you'll work alongside experienced professionals, contribute to impactful projects and help deliver solutions that create real value for our clients. In this role, you’ll partner closely with stakeholders across both IT and operational teams to translate business needs into clear, actionable technology outcomes. You’ll play a key role in shaping solutions that enable reliable, safe and efficient energy operations, working across a diverse landscape that includes enterprise IT as well as elements of Operational Technology (OT). This is an ideal opportunity for someone who enjoys meaningful stakeholder engagement, structured problem‑solving, and delivering tangible value through well‑designed technology solutions.

Location: Glasgow (with occasional travel to Perth and Aberdeen)

Contract Type: Contract or Permanent considered

What you’ll do

• Build strong relationships with business stakeholders, working to understand their goals, challenges and operational drivers
• Analyse and document application, system and data flows across business and technology domains, identifying dependencies, integration points and opportunities for optimisation
• Review and validate solution designs in collaboration with internal technical teams, operational stakeholders and Systems Integrator (SI) partners, ensuring alignment with business and operational requirements
• Facilitate discovery sessions, workshops and business engagement forums to ensure shared understanding and alignment
• Translate business needs into clear IT requirements, user stories and documentation that support informed decision-making
• Support the definition and delivery of technology solutions aligned with future operational, regulatory and strategic requirements
• Produce customer journeys, process maps and operational impact assessments to underpin both new and existing services
• Support the coordination of solution delivery activities across internal teams, delivery partners and operational stakeholders
• Work closely with architects, engineers and delivery partners to understand system interactions, application dependencies and design impacts across enterprise, operational and infrastructure environments
• Support technology initiatives spanning both enterprise IT and Operational Technology (OT) environments, including systems supporting critical operational services and infrastructure
• Work autonomously while following established frameworks and contribute to a continuous improvement mindset

What to bring

• Strong experience operating as a Business Analyst within complex IT environments, applying established analysis frameworks, tools and methodologies
• Experience analysing and documenting application landscapes, integration points and end-to-end data flows across enterprise environments is essential
• Experience working alongside Solution Architects, Enterprise Architects, Technical Designers or Systems Integrators to review, challenge and validate solution designs
• Experience producing:
• Business Requirements Documents (BRDs)
• Functional Specifications
• User Stories
• Process Maps
• Data Flow Diagrams
• Current State / Future State Assessments
• Impact Assessments
• Demonstrable business process management experience, including running workshops and requirements sessions
• Exposure to both Agile and Waterfall delivery models
• Familiarity with SCADA, network management or OT‑ integrated systems is beneficial
• Prior experience in the energy, utilities, or critical infrastructure sector, or strong transferable experience
• Excellent communication, stakeholder management and influencing skills
• A proactive, analytical and solutions‑focused approach to problem‑solving
• Highly organised, able to manage multiple priorities and deliver in fast‑moving environments

Why prosource.it?

Technology is constantly evolving, and so are we.

Since our beginnings as a managed IT services provider, prosource.it has grown alongside the organisations we support, adapting to changing technologies and business needs. Today, we deliver a broad range of technology and business services that help clients plan, implement and embrace change successfully.

While technology is at the heart of what we do, we know that delivering lasting value takes more than technical expertise alone. By combining innovative thinking with practical experience and strong client partnerships, we help organisations realise the full potential of their technology investments. From adopting emerging technologies and delivering complex transformation programmes to improving day‑to‑day operations, we focus on achieving outcomes that make a measurable difference. As technology continues to evolve, we're committed to staying at the forefront of change, helping our clients embrace new opportunities and shape what's next.

We've built our reputation on being knowledgeable, approachable and easy to work with. Our people bring a wealth of skills and experience, united by a shared commitment to doing the right thing for our customers. With a culture built on teamwork, accountability and trust, our people are empowered to work in a way that makes a meaningful impact.

If you're looking for a role where you can make a difference, develop professionally and be part of a team that's helping organisations navigate an ever-changing technology landscape, we'd love to hear from you.

What You’ll Get in Return

Our people are central to our success, and we're committed to creating an environment where they can thrive. As a business with a broad and varied client base, we can offer opportunities to gain experience across multiple industries, take on new challenges and continue developing your skills. Whether you're looking to deepen your expertise or broaden your experience, we'll support you in building a rewarding career.

We're also committed to helping our people continue to learn and progress. For those pursuing professional qualifications, we'll fund approved self‑study materials and exam fees, and reward successful exam passes with an incentive bonus.

Alongside a competitive salary, we offer a comprehensive benefits package.

• Company Pension Scheme
• Private Medical and Dental Insurance
• Group Income Protection
• Group Life Assurance
• salary sacrifice schemes for both Cycle to Work and Electric Vehicles

prosource.it. Building careers, not just jobs.

We’re committed to creating an inclusive and accessible recruitment process. If you have any access needs or require adjustments at any stage of the application or assessment process, please let us know — we’re happy to support you.

Please note: All offers of employment will be subject to background checks and confirmation of the right to work in the UK.

Due to the high volume of applications we receive, we are unable to respond to every applicant individually. If you have not heard from us within 4 weeks of submitting your application, please assume that your application has not been successful on this occasion. We thank you for your interest in prosource.it and encourage you to apply for future opportunities that match your skills and experience.