Business Analyst

Commify; Nottingham; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

An established industry player in the communications sector is seeking a data-savvy Business Analyst to join their Upgrades team. This pivotal role involves deep data analysis, stakeholder collaboration, and transforming requirements into actionable user stories. The ideal candidate will have experience in Agile environments and a knack for gap analysis. With a mission to enhance business communication, this company offers a dynamic work environment where your contributions will directly impact customer migration strategies and overall business success. Join a team that values innovation and provides opportunities for professional development.

Benefits

Competitive Salary

Company bonus scheme

Comprehensive healthcare cash plan

27 days annual leave

2 Wellbeing leave days

Birthday off

Employer pension contribution

Death in service benefit

Annual award recognition

Flexible hybrid working arrangements

Qualifications

• Experience as a Business Analyst in an Agile team.
• Conducting gap analysis to inform decision making.
• Excellent written and verbal communication skills.

Responsibilities

• Conduct gap analysis to identify platform disparities.
• Collaborate with stakeholders to recommend strategies.
• Assist during customer migration and manage impacts.

Skills

Stakeholder management

Data analysis

Gap analysis

Agile methodologies

Communication skills

Empirical decision making

Organizational skills

Education

Bachelor's degree in Business or related field

Job description

Commify Nottingham, England, United Kingdom

Business Analyst

Commify Nottingham, England, United Kingdom

3 days ago Be among the first 25 applicants

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We were founded in Nottingham in 2001, with a mission to build a quality communications service for businesses. With over 20 years of success in the communications sector, we have grown and transformed under Private Equity ownership. We operate across 9 countries including UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia and the USA employing a team of over 400 passionate innovators. Our mission is clear; to make business communication brilliant. We have ambitious growth plans to expand on our already impressive product portfolio.

At Commify we recognise that our people are our biggest asset; and we are now looking for anBusiness Analyst to join our Upgrades team.

The Role

We are excited to announce that we’re looking for a data-savvy Business Analyst to join us as we embark on our upgrades program, transitioning our customers to a cutting-edge platform. In this pivotal role, you'll dive deep into data analysis and interpretation, collaborating closely with stakeholders from all corners of the business. Partnering with the rest of the Upgrades team, you'll play a key role in capturing and refining requirements, transforming them into user stories that will populate our product backlog.

• Conducting a thorough gap analysis to pinpoint the disparities between our current and target platforms.
• Collaborating with diverse stakeholders across teams such as Product, Sales, Marketing, and Engineering to quantify the gaps and recommend strategies for closure through development or customer negotiation/education.
• Assisting during the customer migration phase, partnering with Sales and Customer Support for cohort analysis, and devising strategies to minimize and manage customer impact.
• Collaborating with Customer Support and Learning & Development to establish business readiness criteria and produce comprehensive training documentation.
• Engaging with Engineering and Project Management to help support, monitor, and ensure the smooth migration of customers between platforms in conjunction with the Product Owner.
• Providing expert support during the hypercare/warranty phase, serving as a go-to resource for addressing customer queries and concerns.
• Assessing the impact of change requests, crafting user stories and acceptance criteria for necessary development aligned with the prioritized backlog.
• Collaborating with the relevant work streams to define non-functional requirements for upgrades, aligning with the new platform's overall non-functional needs.
• Teaming up with the Product Owner and key stakeholders to define and adhere to the prerequisites and definition of done for successful customer migrations.
• Cooperating with the Product, Architecture, and Engineering teams to outline the technical strategy for migrations, notably concerning data and API migration.
• Supporting the Engineering team in establishing and managing the testing approach for upgrades, covering both functional and non-functional testing.
  
  

The Person

• Experience of working as a Business Analyst or similar in an Agile team
• Stakeholder management and leading requirements gathering
• Working with software-based products, ideally in a SaaS environment through full-lifecycle delivery
• Experience of conducting gap analysis to inform decision making
• Delivering business process change as part of software delivery
• Using empirical methods to support decision making
• Excellent written and verbal communication to both technical and non-technical audiences
• Ability to articulate and communicate a vision; and bringing those around on board
• Tangible experience of impact analysis to inform decision making
• Superb organisation and diligence; able to manage multiple priorities and pick out the critical detail
• Experience of using data and reporting to validate business outcomes
  
  

Benefits

• Competitive Salary (£35 - 45,000)
• Company bonus scheme
• Comprehensive healthcare cash plan
• A generous 27 days of annual leave in addition to Bank Holidays
• 2 Wellbeing leave days and 2 days dedicated to giving back to your community
• Enjoy your birthday off!
• Employer pension contribution at 5%
• Death in service benefit (4 times your salary)
• Annual award recognition
• Fun monthly and quarterly social events
• Opportunities for training and professional development
• Flexible hybrid working arrangements

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Telecommunications

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