Business Analyst

Recognise Bank; Milton Keynes; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Competitive time off

Work from anywhere

Learning and development

Hybrid working

Private medical care with Vitality

Enhanced pension scheme

Maternity/Paternity/Adoption pay

Discretionary company bonus

Job summary

Recognise Bank is hiring a Business Analyst (FTC) to transform how SMEs access funding. You’ll be embedded with the Operations team in Milton Keynes, gathering requirements, mapping lending journeys, and delivering improvements to lending products and processes.

You’ll collaborate with cross‑functional teams to ensure solutions meet business needs, align with regulations, and drive faster, more transparent lending decisions for brokers and borrowers.

Qualifications

• 2+ years’ experience in a business analyst, product owner, or operational role within banking, fintech or lending.
• Understanding of customer journey mapping, business process modelling and requirements gathering techniques
• Excellent communication and stakeholder management skills
• Desire to work within agile cross-functional teams on transformational change initiatives
• Knowledge of the SME lending market, customer/broker needs and end-to-end lending processes
• Passionate about business process automation and emerging technologies, including agentic AI
• Experience working within a regulated environment, ensuring compliance with Consumer Duty and other relevant regulations
• Able to attend 4 days per week in our Milton Keynes office

Responsibilities

• Map lending journeys and operational processes to identify customer pain points, inefficiencies and opportunities for improvements
• Plan and facilitate workshops with cross-functional teams to gather align objectives and analyse business requirements
• Document these requirements into clear, comprehensive product specifications and user stories ready for development
• Collaborate with stakeholders to ensure proposed solutions align with business needs and expectations
• Work closely with team members to design, test, and implement solutions that meet defined business objectives
• Promote a culture of continuous improvement by identifying opportunities for enhancement and embedding best practices
• Become a subject matter expert, embedded within our Operations team in Milton Keynes, as we transform the way we work

Skills

Stakeholder management

Customer journey mapping

Business process modelling

Requirements gathering

Agile cross-functional teams

Regulatory/compliance awareness

Commercial lending knowledge

Job description

We are Recognise Bank; a modern business bank built to support the UK’s SMEs with tailored lending and savings solutions. Founded in 2017 by experienced business owners, we set out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first.

Our vision is building stronger futures with bespoke financial solutions. We understand that no two financial needs are the same, which is why we work closely with UK SMEs and individuals to unlock potential others often overlook. Through smart, flexible lending and savings products, we’re here to build and grow stronger futures for lasting success.

Our values shape how we work and grow together:

Can do, will do: We take ownership, solve problems, and adapt as our customers’ needs evolve.

Be brilliant: We show up with curiosity and energy, always striving for better.

Do the right thing: We act with integrity, responsibility, and care in everything we do.

Make a difference: We focus on impact, helping our customers, colleagues, and communities succeed.

About the role

This will be a fixed term contract for 6 months.

As a Business Analyst (FTC), you will be at the forefront of transforming the way SMEs access funding. Co-located with our Operations team in Milton Keynes, you will gather, analyse and document business requirements, then work within a cross-functional squad to define and deliver improvements to our lending products and operational processes.

You’ll help us deliver faster, better, more transparent lending decisions to our brokers and borrowers, automate our internal operations, and ensure we comply with regulatory standards. You’ll implement best practices from the technology, banking and fintech industries, ensuring our operations are agile, efficient, and customer focused.

Key Responsibilities:

• Map lending journeys and operational processes to identify customer pain points, inefficiencies and opportunities for improvements
• Plan and facilitate workshops with cross-functional teams to gather align objectives and analyse business requirements
• Document these requirements into clear, comprehensive product specifications and user stories ready for development
• Collaborate with stakeholders to ensure proposed solutions align with business needs and expectations.
• Work closely with team members to design, test, and implement solutions that meet defined business objectives
• Promote a culture of continuous improvement by identifying opportunities for enhancement and embedding best practices
• Become a subject matter expert, embedded within our Operations team in Milton Keynes, as we transform the way we work

Corporate Responsibilities

• Read and follow all relevant company policies and procedures
• Adhere to all risk-related responsibilities applicable to your role, as set out in the Risk Management Policy
• Abide by all compliance and financial crime related policies, procedures and reporting obligations applicable to your role

Required Qualifications

• 2+ years’ experience in a business analyst, product owner, or operational role within banking, fintech or lending
• Understanding of customer journey mapping, business process modelling and requirements gathering techniques
• Excellent communication and stakeholder management skills
• Desire to work within agile cross-functional teams on transformational change initiatives
• Knowledge of the SME lending market, customer/broker needs and end-to-end lending processes
• Passionate about business process automation and emerging technologies, including agentic AI
• Experience working within a regulated environment, ensuring compliance with Consumer Duty and other relevant regulations
• Able to attend 4 days per week in our Milton Keynes office

£40,000 - £50,000 a year

Why Join?

At Recognise Bank, we're building more than a bank — we’re creating a culture where people feel empowered to make a difference, supported to be brilliant with a can do will do attitude, and trusted to do the right thing.

We believe that when our people thrive, so do our customers. That’s why we invest in an environment that reflects our values and supports your growth, flexibility, and wellbeing.

Here’s what you can look forward to:

Competitive Time Off – Generous annual leave plus bank holidays to rest, recharge, and enjoy life outside of work.

Work From Anywhere – Up to 6 weeks per year to work remotely from anywhere in the world.*

Learning & Development – Tailored training and support to grow your skills and achieve your professional goals.

Hybrid Working – To support your work-life balance, we offer a hybrid working model with 3 days in the office and 2 days remote.**

Private Medical Care with Vitality – Comprehensive healthcare coverage to keep you healthy.

Enhanced Pension Scheme – Helping you plan and save for a secure future.

Maternity, Paternity & Adoption Pay – Supporting you and your family during important life moments.

Discretionary Company Bonus – Rewarding your contribution to our shared success.

If you're curious, driven, and ready to be part of something meaningful — where your ideas matter, your growth is supported, and your work makes a real impact — then we’d love to hear from you.

*Subject to company policy.

**This arrangement may vary during the induction period.