Business Analyst

Jobtailor; Milton Keynes; On-site; GBP 35,000 - 52,000; Full time

Job summary

Jobtailor is seeking a proactive Business Analyst / Product Owner to map lending journeys and optimise operational processes in Milton Keynes. You will plan workshops with cross-functional teams, gather requirements, and translate them into clear specifications and user stories for development.

You will collaborate with stakeholders to ensure solutions meet business needs, work with the team to design, test, and implement improvements, and drive continuous improvement across the lending

Qualifications

• 2+ years’ experience in a business analyst, product owner, or operational role within banking, fintech or lending.
• Understanding of customer journey mapping, business process modelling and requirements gathering techniques.
• Excellent communication and stakeholder management skills.
• Desire to work within agile cross-functional teams on transformational change initiatives.
• Knowledge of the SME lending market, customer/broker needs and end-to-end lending processes.
• Passionate about business process automation and emerging technologies, including agentic AI.
• Experience working within a regulated environment, ensuring compliance with Consumer Duty and other relevant regulations.
• Able to attend 4 days per week in our Milton Keynes office.

Responsibilities

• Map lending journeys and operational processes to identify customer pain points, inefficiencies and opportunities for improvements.
• Plan and facilitate workshops with cross-functional teams to gather, align objectives and analyse business requirements.
• Document these requirements into clear, comprehensive product specifications and user stories ready for development.
• Collaborate with stakeholders to ensure proposed solutions align with business needs and expectations.
• Work closely with team members to design, test, and implement solutions that meet defined business objectives.
• Promote a culture of continuous improvement by identifying opportunities for enhancement and embedding best practices.
• Become a subject matter expert, embedded within our Operations team in Milton Keynes, as we transform the way we work.

Skills

Customer journey mapping

Process modelling

Stakeholder management

Agile cross-functional teams

Lending domain knowledge

Automation / RPA

Regulatory compliance

Office presence

Job description

Overview

• Map lending journeys and operational processes to identify customer pain points, inefficiencies and opportunities for improvements
• Plan and facilitate workshops with cross-functional teams to gather, align objectives and analyse business requirements
• Document these requirements into clear, comprehensive product specifications and user stories ready for development
• Collaborate with stakeholders to ensure proposed solutions align with business needs and expectations
• Work closely with team members to design, test, and implement solutions that meet defined business objectives
• Promote a culture of continuous improvement by identifying opportunities for enhancement and embedding best practices
• Become a subject matter expert, embedded within our Operations team in Milton Keynes, as we transform the way we work

Requirements

• 2+ years’ experience in a business analyst, product owner, or operational role within banking, fintech or lending
• Understanding of customer journey mapping, business process modelling and requirements gathering techniques
• Excellent communication and stakeholder management skills
• Desire to work within agile cross-functional teams on transformational change initiatives
• Knowledge of the SME lending market, customer/broker needs and end-to-end lending processes
• Passionate about business process automation and emerging technologies, including agentic AI
• Experience working within a regulated environment, ensuring compliance with Consumer Duty and other relevant regulations
• Able to attend 4 days per week in our Milton Keynes office