Business Analyst

Notting Hill Genesis; Greater London; Sur place; GBP 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Excellent annual leave

Generous pension

Cycle to work

Health cash plan

Employee assistance

Staff discounts

Résumé du poste

Notting Hill Genesis is seeking an experienced Business Analyst to deliver significant change initiatives across the organisation. You’ll work with business stakeholders and delivery teams to understand needs, identify opportunities for improvement and define solutions that enhance services for residents and colleagues.

You’ll translate strategic and operational priorities into clear requirements, support solution design, testing and implementation, and ensure that change delivers tangible value

Qualifications

• Proven experience in business analysis, requirements gathering and process improvement.
• Excellent communication and stakeholder management skills.
• Experience supporting testing, training and implementation of new systems or services.
• Strong analytical ability with the capacity to present complex information clearly.

Responsabilités

• Assess resources and budget required to deliver the change.
• Document business processes with cross-functional teams.
• Identify opportunities for change and value for money.
• Collaborate with cross-functional teams to gather insights and co-create solutions.
• Gather, define and prioritise requirements and user stories; ensure sign‑off by project board.
• Produce acceptance criteria and ensure traceability from idea to delivery.
• Plan the test phase and manage testing activities with suppliers and leaders.
• Support training, user guides and handover for business‑as‑usual.
• Manage small projects or workstreams within larger programmes using NHG methodology.

Connaissances

Business analysis

Requirements gathering

Process improvement

Communication

Stakeholder management

Testing support

Training & implementation

Outils

MS Visio

Reporting systems

Description du poste

What you’ll do

We’re looking for an experienced Business Analyst to help deliver some of the most significant change initiatives across Notting Hill Genesis.

As our Business Analyst, you’ll work closely with business stakeholders and delivery teams to understand business needs, identify opportunities for improvement and define solutions that enhance services for residents and colleagues.

You’ll play a key role in translating strategic and operational priorities into clear requirements, supporting solution design, testing and implementation, and ensuring that change delivers tangible benefits and lasting value across the organisation.

How You’ll Do It

• Assessing and identifying resources and budget required to deliver the change.
• Investigating, evaluating and documenting business processes working with cross functional teams.
• Identifying opportunities for change and value for money by ensuring optimal use of resources, balancing cost, quality and outcomes.
• Collaborate with cross-functional teams to understand pain points, gather insights, and co-create solutions with key stakeholders.
• Gathering, defining, and prioritising requirements and user stories using workshops, interviews, and user insight, ensuring these are signed off by the project board and key stakeholders.
• Producing and agreeing acceptance criteria with key stakeholders and sponsors ensuring traceability from idea to delivery.
• Planning the test phase to ensure all objectives and outcomes are delivered to the agreed acceptance criteria.
• Leading testing activities to assure quality, from scripts to outcomes, working with suppliers and business leaders.
• Supporting training, user guides, and handover to ensure smooth transition into business-as-usual.
• Managing small-scale projects or significant workstreams within larger programmes adhering to NHGs standard methodology.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential

• Proven experience in business analysis, requirements gathering, and process improvement.
• Communication and stakeholder management.
• Experience supporting testing, training, and implementation of new systems or services.
• Strong analytical skills with ability to present complex information clearly.
• Excellent IT skills (e.g. MS Visio, data and reporting systems).
• Business analysis or process improvement qualification (desirable).

What’s in it for you?

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance – free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts – we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
• Interest free loans – season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and we employ around 1,800 employees.

For more information on what we do and what makes us different please visit:

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit:

Selection Process

Step 2: Successful candidates will be asked to do an assessment.

Step 3: Successful candidates will be invited to interview.