Business Analyst

NOTTING HILL; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Excellent annual leave

Generous pension scheme

Enhanced maternity / paternity pay

Employee assistance program

Health cash plan

Staff discounts

Interest free loans

Cycle to work

Life Assurance x4

Job summary

Notting Hill Genesis is seeking an experienced Business Analyst to translate strategic priorities into clear requirements and drive value across the organisation. You will work with stakeholders, support testing and training, and help implement new systems or services to improve resident and colleague experiences.

You will assess resources, map processes, and define opportunities for change, delivering measurable benefits while adhering to NHG methodologies and governance.

Qualifications

• Proven experience in business analysis, requirements gathering, and process improvement.
• Communication and stakeholder management.
• Experience supporting testing, training, and implementation of new systems or services.
• Strong analytical skills with ability to present complex information clearly.
• Excellent IT skills (e.g. MS Visio, data and reporting systems).
• Business analysis or process improvement qualification (desirable).

Responsibilities

• Assessing and identifying resources and budget required to deliver the change.
• Investigating, evaluating and documenting business processes working with cross functional teams.
• Identifying opportunities for change and value for money by ensuring optimal use of resources, balancing cost, quality and outcomes.
• Collaborate with cross-functional teams to understand pain points, gather insights, and co-create solutions with key stakeholders.
• Gathering, defining, and prioritising requirements and user stories using workshops, interviews, and user insight, ensuring these are signed off by the project board and key stakeholders.
• Producing and agreeing acceptance criteria with key stakeholders and sponsors ensuring traceability from idea to delivery.
• Planning the test phase to ensure all objectives and outcomes are delivered to the agreed acceptance criteria.
• Leading testing activities to assure quality, from scripts to outcomes, working with suppliers and business leaders.
• Supporting training, user guides, and handover to ensure smooth transition into business-as-usual.
• Managing small-scale projects or significant workstreams within larger programmes adhering to NHGs standard methodology.

Skills

Business analysis

Requirements gathering

Process improvement

Stakeholder management

Analytical skills

IT skills

Education

Business analysis qualification

Tools

MS Visio

Data and reporting systems

Job description

We're looking for an experienced Business Analyst to help deliver some of the most significant change initiatives across Notting Hill Genesis. As our Business Analyst, you'll work closely with business stakeholders and delivery teams to understand business needs, identify opportunities for improvement and define solutions that enhance services for residents and colleagues. You'll play a key role in translating strategic and operational priorities into clear requirements, supporting solution design, testing and implementation, and ensuring that change delivers tangible benefits and lasting value across the organisation. How you'll do it

• Assessing and identifying resources and budget required to deliver the change.
• Investigating, evaluating and documenting business processes working with cross functional teams.
• Identifying opportunities for change and value for money by ensuring optimal use of resources, balancing cost, quality and outcomes.
• Collaborate with cross-functional teams to understand pain points, gather insights, and co-create solutions with key stakeholders.
• Gathering, defining, and prioritising requirements and user stories using workshops, interviews, and user insight, ensuring these are signed off by the project board and key stakeholders.
• Producing and agreeing acceptance criteria with key stakeholders and sponsors ensuring traceability from idea to delivery.
• Planning the test phase to ensure all objectives and outcomes are delivered to the agreed acceptance criteria.
• Leading testing activities to assure quality, from scripts to outcomes, working with suppliers and business leaders.
• Supporting training, user guides, and handover to ensure smooth transition into business-as-usual.
• Managing small-scale projects or significant workstreams within larger programmes adhering to NHGs standard methodology.

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

• Proven experience in business analysis, requirements gathering, and process improvement.
• Communication and stakeholder management.
• Experience supporting testing, training, and implementation of new systems or services.
• Strong analytical skills with ability to present complex information clearly.
• Excellent IT skills (e.g. MS Visio, data and reporting systems).
• Business analysis or process improvement qualification (desirable).

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and we employ around 1,800 employees.

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary