Business Analyst

L&Q Living; Greater London; Hybrid; GBP 51,000 - 63,000; Full time

Benefits offered by this job

Excellent pension plan

28 days annual leave

Westfield Health Cash Plan

Life Assurance

Volunteer days

Lifestyle benefits

Employee Assistance Programme

Job summary

L&Q Living is seeking a skilled Business Analyst to join the Transformation and Change Team. You will help redesign the CRM and Digital Experience to create a simpler, more reliable customer journey.

You will collaborate with subject matter experts, programme leads and technology colleagues to capture requirements, map processes and support end-to-end service design from discovery through delivery and deployment within a hybrid working model.

Qualifications

• Strong Business Analysis skills with formal qualification or demonstrable experience in a similar sized organisation.
• Robust problem solving and highly effective business analysis skills.
• Expertise in business improvement, continuous improvement and business process development.

Responsibilities

• Provide business analysis support to the Transformation Programme and target operating model delivery.
• Lead aspects of the programme, present options for decision making and develop solutions.
• Deliver transformation initiatives with cross‑functional collaboration and evidence-based analysis.
• Manage relationships and influence stakeholders across the organisation.
• Improve solution quality through acceptance criteria, testing and future process design.

Skills

Business Analysis

Problem Solving

Business Improvement

Business Process

Target Operating Model

Business Transformation

Data & Insight

Budgets

Financial Performance

Risk Management

Job description

Contract Type: Permanent & FTC end date 28thFebruary 2028,Full-Time, 35 hours

Salary: Starting from £57,094 per annum (London weighted salary) or £49,502 per annum (Regional salary), dependant on experience

Grade: 10

Reporting Office: London, Stratford or Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date:4th October 2026

Interview Date:First stage will take place online on the 9th October 2026 followed by 2nd stage in-person interview on the 16th October 2026

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

Previous applicants need not apply if your application was regretted in the last 12 weeks

Join our Business Design and Architecture Team at L&Q:

L&Q is looking for an experienced Business Analyst to join our Transformation and Change Team at an exciting time of investment, growth and business-wide transformation. As we continue to improve the services we provide to our customers, we are redesigning our CRM and Digital Experience to create a simpler, more reliable and joined-up customer journey.

In this role, you will work closely with Business Subject Matter Experts, Programme Workstream Leads, Technology colleagues and wider transformation teams to understand business needs, capture requirements, analyse current processes and support the design of improved end-to-end services. You will play a key role in helping L&Q streamline ways of working, improve customer outcomes and support the successful delivery of our Future Shape strategy.

We are looking for someone who can bring structure, curiosity and strong analytical thinking to complex change. You will be confident facilitating workshops, engaging stakeholders, documenting requirements, mapping processes and supporting teams throughout the full project lifecycle from discovery and design through to delivery and deployment.

This is an excellent opportunity for a Business Analyst who wants to make a meaningful impact in a large, purpose-led housing organisation, helping to shape better services for both customers and colleagues.

If successful, you will report into a Lead Business Analyst in the Transformation and Change Team and will work alongside a team of Business Subject Matter Experts and Programme Workstream Leads to really help drive improvement across L&Q and support the delivery of our Future Shape strategy.

Your impact in the role:

• Providing business analysis support to the Transformation Programme, in support of the corporate strategy and delivery of the target operating model for L&Q Group.
• You’ll provide support through leadership of aspects of the programme, taking complex scenarios, presenting options for decision making, and developing solutions to those options to enable successful outcomes.
• You’ll lead on some aspects of delivery of the Transformation Programme, building on analysis and applying this to ensure successful outcomes in line with the programme’s objectives, in collaboration with colleagues across L&Q. Solutions should be enabled through business process, new ways of working, data and technology.
• Managing relationships and influencing business and technical stakeholders.
• Supporting the improvement in the quality of the solution through collaborative identification of good acceptance criteria, exploratory testing and supporting the design of future processes and systems.

What you'll bring:

• Business Analysis: Strong Business Analysis skills and experience with either a formal qualification or demonstrable experience in a similar sized organisation.
• Problem Solving: must be able to demonstrate robust problem solving, and highly effective business analysis skills.
• Business Improvement/Continuous Improvement and Business Process: Expertise in business improvement, continuous improvement and business process development. Highly experienced in practical application.
• Target Operating Model: Understanding of the basics of Target Operating model principles, options, purpose, and the ability to apply TOM.
• Business Transformation: Experience of working in a business transformation or change setting, and understanding of the challenges and methodologies.
• Data and Insight, Business Case Development, Value for Money: Ability to draw on, analyse and utilise data and insight from a broad range of sources to determine options and solutions to complex scenarios. Experience of establishing or contributing to business cases that enable value for money.
• Budgets and Financial Performance: Basic understanding of building budgets, forecasting, and strong ability to understand financial performance and implications.
• Risk Management: Able to identify risks, implement mitigation to manage, and to do so collaboratively design to analysis, solutions and outcomes.
• Process Design: A good grasp of methodologies to map and analyse processes to ensure solutions are aligned with desired operational workflows.
• Communication and Influencing: Extremely proficient at communicating verbally and in written formats, highly articulate, and strong and capable at influencing to Leadership Group level.

If you require any reasonable adjustments at any stage during this process, including application stage, please email [e-mail]

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!