Employment Support Lead - 8182

London and Quadrant Housing Trust; Greater London; Hybrid; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Excellent pension plan

Annual leave 28 days rising to 31+BH

Westfield Health Cash Plan

Life assurance

Volunteering paid days

Lifestyle benefits

Employee Assistance Programme

Job summary

L&Q is seeking an Employment Support Lead to empower residents to secure employment, apprenticeships, or training. You will manage a caseload, deliver targeted support, and collaborate with employers and partners to drive outcomes.

The role requires experience in supporting vulnerable people, strong stakeholder skills, and the ability to run employability workshops. Hybrid working with reporting to Stratford, London.

Qualifications

• Proven experience helping people into employment, apprenticeships, or training and knowledge of welfare benefits.
• Experience working with vulnerable people facing challenging situations.
• Ability to build strong relationships with employers, training providers, and support organisations.

Responsibilities

• Directly support residents, mentoring, coaching, and providing practical help to secure work, apprenticeships, or training.
• Work to clear targets, analyse data, and compile reports for internal and external stakeholders.
• Develop partnerships with employers, training providers, Jobcentre Plus, and support organisations to maximise opportunities.
• Deliver workshops and training sessions on employability skills, CV writing, and interview techniques.
• Maintain accurate records of progress and outcomes, ensuring funding compliance.

Skills

Mentoring

Coaching

Stakeholder management

Workshop delivery

Communication skills

Data reporting

IT skills

Record keeping

Tools

MS Office

Job description

Title: Employment Support Lead

Contract Type: 12-Month Fixed Term Contract, Full Time, 35 hours

Salary: Starting from £37,451 per annum (London Weighted) Depending on Experience.

Reporting Office: Stratford, London

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 21st September 2026

Interview Date: On a date to be confirmed, in person.

Benefits include:

• Excellent pension plan (up to 6% double contribution)
• 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
• Westfield Health Cash Plan
• non-contributory life assurance
• up to 21 hours volunteering paid days
• lifestyle benefits
• Employee Assistance Programme
• and many more...

Join our Foundation Team at L&Q:

Do you have a passion for empowering residents and helping them achieve sustainable employment, apprenticeships, or training? Are you skilled in building partnerships and working with stakeholders to deliver life‑changing outcomes?

If so, this is your opportunity to make a real difference. At L&Q, we're looking for someone to bring their expertise, energy, and commitment to support our residents in unlocking new opportunities and building brighter futures.

You will have a passion for supporting people into sustainable employment with a target driven and solution focused mindset to achieve the best outcomes for our residents.

Your impact in the role:

• Direct support: Manage a caseload of residents, offering tailored mentoring, coaching, and practical support to help them secure work, apprenticeships, or training.
• Driving results: Work to clear targets, understanding reports and ability to compile reports or key information based on data as well as collaborating with internal teams and external partners to achieve excellent outcomes.
• Partnership building: Develop strong relationships with employers, training providers, Jobcentre Plus, and support organisations to maximise opportunities.
• Programme delivery: Run workshops and training sessions on employability skills, CV writing, and interview techniques.
• Monitoring success: Keep accurate records of progress and outcomes, providing regular reports and ensuring compliance with funding requirements.

What you'll bring:

• Proven experience in helping people into employment, apprenticeships, or training, with knowledge of welfare benefits.
• A genuine interest in supporting people into employment with experience working with vulnerable people facing challenging situations.
• Stakeholder management knowledge, knowledge of outreach and the ability to build strong relationships and work collaboratively with employers, agencies, and training providers.
• Strong presentation and communication skills, with confidence in delivering workshops and one-to-one support.
• Proficient IT skills and effective record keeping abilities for report writing including analysing data sets/information for maintaining accurate casework records.

DBS

For this post the successful candidate will need to apply for or be in possession of a Standard (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk

If you require any reasonable adjustments at any stage during this process, including application stage, please email [e-mail]

About L&Q

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.