Business Administrator / Office Manager

Hallmark Luxury Care Homes; Ipswich; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Company Pension scheme

25 days annual leave + bank holidays

Refer a Friend Scheme – earn up to £1,

Westfield Healthcare Cash back plan

Free Nurse PIN subscription renewal

Job summary

Hallmark Luxury Care Homes is seeking a proactive Business Administrator / Office Manager to support the General Manager and ensure smooth day-to-day operations at our Ipswich care home.

The role involves financial management, HR support, and overseeing administrative tasks while leading the reception team to deliver excellent resident and visitor experiences. Strong Excel/Word/Outlook skills and a compassionate, organized approach are essential.

Qualifications

• Experience as a Business Administrator or Office Manager preferred.
• Strong organisational and multitasking abilities.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Manage financial records, invoicing, and credit control.
• Provide HR support including recruitment and payroll assistance.
• Oversee day-to-day administrative tasks and office supplies.
• Lead a reception team, training and motivating staff.
• Deliver warm, professional service to residents, families and team.

Skills

Organisation skills

Communication skills

IT proficiency

Team leadership

Customer service

Job description

Join Hallmark Luxury Care Homes, as a Business Administrator / Office Manager.

The Role:

Are you a self-motivated and experienced Business Administrator with a passion for providing exceptional support and making a meaningful impact? We're thrilled to offer you the chance to be part of our warm and welcoming team at Hallmark Luxury Care Homes.

As a Business Administrator, you'll be at the heart of our home's operations, working closely with the General Manager to ensure smooth and efficient running of administrative tasks. From managing finances to providing HR support, your role will be diverse and rewarding, contributing to our residents' well-being and overall experience.

Key Responsibilities:

• Financial Management: Maintain accurate records of income and expenditure, with a focus on credit control and invoice management to ensure financial stability.
• HR Support: Assist with recruitment, payroll, and employee relations, creating a supportive and inclusive environment for our dedicated team.
• Administration Excellence: Oversee day-to-day administrative tasks, including managing schedules, coordinating meetings, and maintaining office supplies, with meticulous attention to detail.
• Team Collaboration: Foster a collaborative and positive atmosphere within the administrative team, providing guidance and support to enhance productivity and morale.
• You will manage and lead a Team of Receptionist's, development their skills and motivating them to give a first class first experience for visitors.
• Customer Service: Interact warmly and professionally with residents, families, and team members, ensuring their needs are met with care and compassion.

What We're Looking For:

• Warmth and Compassion: A genuine desire to make a difference and provide exceptional service to our residents and team members.
• Organisational Skills: Strong organisational abilities to manage multiple tasks efficiently and prioritise workload effectively.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage and connect with people from diverse backgrounds.
• IT Proficiency: Competency in Microsoft Office applications, including Word, Excel, and Outlook, to support administrative tasks effectively.
• Positive Attitude: A positive and proactive mindset, with a willingness to learn, adapt, and contribute to our vibrant team culture.

What's in it for you

• Excellent annual salary + yearly reviews.
• Company Pension scheme
• 25 days annual leave + bank holidays
• Enhanced pay for working bank holidays (in care homes)
• Refer a Friend Scheme – earn up to £1000 for each successful referral
• Enrolment onto our Westfield Healthcare Cash back plan
• Excellent induction and continuous professional training & career Development Pathways
• Free Nurse PIN subscription renewal & Free RCNi Nurse subscription (if required)