Business Administrator Apprentice

Peta Ltd; Portsmouth; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Free tea, coffee and soft drinks

Christmas office closure

Public transport accessible

Job summary

Andrew & Andrew Solicitors Limited invites applications for a Business Administrator Apprentice based in Portsmouth. This 15-month Level 3 apprenticeship provides hands-on support to the conveyancing team and reception duties as needed.

The role includes handling new enquiries, preparing quotations, opening matters, and maintaining records using the case management system. A strong MS Office skillset and customer focus are essential.

Qualifications

• GCSEs in maths and English (grade C/4 or equivalent) required.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Ability to work in a team with a flexible, organised approach.
• Drive for customer satisfaction and strong communication.

Responsibilities

• Respond to conveyancing enquiries by phone and email.
• Speak with prospective clients to understand requirements.
• Prepare and send conveyancing quotations.
• Follow up enquiries and convert to new instructions.
• Send new client information and initial paperwork.
• Open new matters and assign to fee earner.
• Keep accurate records of enquiries, quotations and instructions.
• Use our case management system and liaise with the team.
• Manage a busy workload and provide reception cover when needed.

Skills

MS Office

Teamwork

Customer focus

Verbal communication

Telephone manners

Prioritisation

Attention to detail

Flexibility

Education

GCSE Maths & English (grade C/4+)

A levels / Level 3

Tools

Case management system

Job description

About The Role

PETA Ltd are proud to be working with an established solicitors to recruit a Business Administrator Apprentice. Do you have an interest in administration and law? Are you looking to kickstart your career in the legal field? If the answer is YES, we could have the ideal role for you.

The Business Administrator Apprentice will provide a high level of service to clients and referrers, helping to ensure that Andrew & Andrew remains their preferred firm of solicitors and one they would recommend to others. The postholder will provide comprehensive, proactive support to the conveyancing team and assist with reception duties when required.

Training to be provided

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

About the role

Working within the New Business (Conveyancing) department, the Business Administrator Apprentice will be responsible for the following duties:

• Responding to new conveyancing enquiries by telephone and email
• Speaking with prospective clients and understanding their requirements
• Preparing and sending conveyancing quotations
• Following up enquiries and helping turn enquiries into new instructions
• Sending new client information and initial paperwork
• Opening new matters and allocating them to the appropriate fee earner
• Keeping accurate records of enquiries, quotations and new instructions
• Using our case management system
• Liaising with solicitors and other members of the Conveyancing team
• Managing and prioritising a busy and changing workload
• Providing reception cover when required

This job description does not purport to cover all aspects of the job holder’s duties, but it is intended to be indicative of the main areas of responsibility. You may be required to undertake duties at reasonable request.

What are the career prospects at Andrew & Andrew Solicitors Limited?

There is the potential for a full-time permanent position to be offered to the suitable and successful candidate upon completion of the apprenticeship. Many employees have joined via this method in the past.

Essential Skills

It is essential that the Business Administrator Apprentice has the following skills and personal qualities:

• Proficient in the use of Microsoft Office products including Outlook, Excel and Word
• Ability to work as part of a team with a flexible but organised approach to completing tasks
• A drive for customer satisfaction
• Good verbal communication skills
• Pleasant, professional, and confident telephone manner
• Ability to prioritise workloads in a changing environment
• Ability to produce accurate work
• Ability to work flexibly and under pressure
• GCSEs in maths and English with at least a grade C 4 (or equivalent) are required

Desirable Skills

It is desirable for applicants to have:

• A levels / level 3 qualifications
• Experience of dealing with inbound / outbound client telephone calls
• Experience working in an office environment
• A sense of humour and self-management skills

About Us

Andrew & Andrew Solicitors is an established law firm with offices in Portsmouth, Emsworth and Wickham. We provide a range of legal services and pride ourselves on providing a professional and approachable service to our clients. This is an excellent opportunity for someone with strong people skills who is looking to bring their experience into a professional office environment and develop within a busy legal practice.

Company Benefits

• Free tea, coffee, and soft drinks
• Christmas office closure
• Office easily accessible by public transport
• Interesting and varied on-the-job training within a respected industry