Business Administrator Apprentice

Robinsons Facilities Services Limited; Harrogate; Hybrid; GBP 16,000 - 20,000; Full time

Benefits offered by this job

Fully funded Business Administrator (L

35 days holiday

Company pension

Progression pathways into other/appren

Quarterly performance bonus

Long term service bonuses at 5, 10 and

Birthdays off

Health cover

Life assurance

Referral bonuses

Job summary

Robinsons Facilities Services Limited is seeking a motivated, organised Business Administrator Apprentice to join the Harrogate office. You will support the operations team by coordinating engineers and subcontractors, updating simPRO and Excel, and handling calls and emails.

This role offers an 18,000 GBP annual salary, a fully funded Level 3 Business Administrator apprenticeship, and 35 days holiday with pension, progression opportunities and discretionary benefits as the company grows.

Qualifications

• Must have access to own transport.
• Must have Level 4/C for Maths and English.
• Must have an excellent, friendly, and confident telephone manner.
• Must have excellent written and oral communication skills.
• Must be highly organised and able to manage multiple tasks.

Responsibilities

• Calling and emailing customers, engineers, suppliers and stakeholders to coordinate work.
• Updating records on simPRO and Microsoft Excel.
• Processing timesheets and related documents.
• Preparing and following up quotations for maintenance, repair and installation works.
• Coordinating with Accounts Team and other internal staff.
• Scanning, filing, archiving documents and general housekeeping.
• Supporting the operations function and broader business.

Skills

Excellent telephone manner

Communication skills

Organised

Time management

Self-motivated

Education

Maths and English Level 4/C

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

This role is an excellent opportunity for a motivated, organised, and excellent communicator to join a busy operations team of an established Harrogate-based service business.

Working under the supervision of the Operations Manager, as part of a small and friendly Operations Team, you will be involved in all aspects of the operations function, with a particular focus on coordinating the work schedules of our in-house engineers and subcontractor partners. Speaking confidently on the phone should be second nature as it will be needed for many of the day-to-day responsibilities within this role.

The role will be extremely varied and as well as scheduling in engineers/subcontractors’ jobs it will involve updating records on simPRO (our job management software) and Microsoft Excel, contacting suppliers and subcontractors to get better prices or chase down delivery dates for parts, extracting data from reports for quotations and much more.

This role will be undertaken alongside completion of the Business administrator (level 3) apprenticeship details of which can be found here . We would consider employing applicants who are currently completing another apprenticeship but would like to complete the Business administrator (level 3) apprenticeship once they’ve finished it.

Company Overview

We are a well-established and growing maintenance and repair service provider of heating, ventilation, air-conditioning (HVAC), water/plumbing, electrical and other plant, and equipment in commercial properties in and around Yorkshire. The company can trace its roots back to 1932 but has been under its current management for around 10 years and has continued to grow year after year by focusing on delivering the best service to our customers.

We have a small, friendly office team who work from our office in Bishop Thornton, Harrogate and a great bunch of field-based engineers who work on our customers’ sites throughout Yorkshire.

Employing the right people is extremely important to us, and we would encourage applicants to thoroughly read our job specification(s) and visit our website https://www.robinsonsfs.com/ to find out more about our business, before deciding whether to apply for this role.

Contract Particulars

• Full time (40 hours).
• Hours to be worked between 8:00am – 5:00pm Monday to Thursday and 8:00am – 4:30pm Friday.
• Place of work will be our office in Bishop Thornton, HG3 3BF.

Package

• Salary in the region of £18,000 p.a.
• Fully funded Business administrator (level 3) apprenticeship (details here ) for 18 months including dedicated off the job training time to support successful completion of the apprenticeship
• Up to 35 days holiday (including bank holidays)
• Company pension
• Opportunity for permanent employment upon successful completion, as well as further training and upskilling opportunities and potential progression pathways into other apprenticeships, such as Associate Project Manager Level 4 and Operations Manager Level 5.
• A wide range, and ever-growing set of discretionary benefits available, including (but not limited to):
  • Quarterly performance bonus
  • Long term service bonuses at 5, 10 and 25-year intervals
  • Birthdays off each year
  • Health cover including mental and physical health treatments
  • Life assurance
  • Referral bonuses

Responsibilities

• Calling and emailing customers, engineers, suppliers, and other stakeholders to co-ordinate work.
• Updating records on our job management software, simPRO, on Microsoft Excel and elsewhere as required.
• Processing timesheets and other relevant documents.
• Preparing and following up quotations for a variety of maintenance, repair and installation works in co-operation with engineers, suppliers, subcontractors, and other members of the team.
• Coordinating with the Accounts Team and other internal team members as required.
• Scanning, filing, and archiving documents, opening post and general housekeeping as required.
• Completing other tasks as required to support the operations function and the broader business.

Skills Required

• Must have access to own transport (as public transport and public footpaths are not available at/around our office in Bishop Thornton, HG3 3BF).
• Must have Level 4/C for Maths and English
• Must have an excellent, friendly, and confident telephone manner.
• Must have excellent written and oral communication skills and be able to communicate and build rapport with people at all levels.
• Must be highly organised, be able to manage multiple tasks and prioritise workload.
• Must be self-motivated, determined, capable of working from own initiative.
• Must be punctual, reliable, and professional.
• Must have good knowledge of Microsoft Office Packages (Excel, Word, and Outlook).

Robinsons Facilities Services Ltd is an equal opportunities employer. Further information on our company’s ethos, including our Mission, Vision, and Values, can be found on our website .

Please note that we do not accept unsolicited CVs from recruitment agencies.

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Head Office – Harrogate The Courtyard, Oakwood Park Business Centre, Fountains Road, Bishop Thornton, Harrogate, North Yorkshire, HG3 3BF

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