Business Administrator

Brandfixx Ltd.; Hull and East Yorkshire; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Performance-based bonus

Career development and progression

Early finish every Friday

Corporate clothing supplied

Christmas and New Year shutdown

Your birthday off

Additional holiday entitlement forlong

A supportive, energetic and growing 팀

Opportunity to contribute to future |

Job summary

Brandfixx Ltd. is seeking a commercially focused Business Administrator to be an essential cog in our busy operation. This office-based role demands ownership, proactive problem solving and excellent customer-facing skills to support sales and production teams across the UK.

You will prepare quotes, take and manage orders by phone and email, build strong customer relationships and help drive overall customer satisfaction. A growing team environment offers clear progression opportunities.

Qualifications

• At least 2 years' experience in a similar customer facing administration or client-focused role.
• Confident and professional when speaking with customers on the telephone.
• Commercially aware and motivated by achieving results.
• Able to manage multiple priorities and stay organised.

Responsibilities

• Preparing and producing customer quotations.
• Following up quotations, opportunities and customer requirements.
• Taking and managing orders by telephone and email.
• Speaking confidently with customers and building strong, long-term working relationships.
• Handling customer enquiries, questions and complaints professionally.
• Liaising with external companies and suppliers to help ensure deliveries run smoothly.
• Supporting the administration of the production department.
• Sharing important customer feedback and commercial information with the wider team.
• Supporting the sales team with day-to-day operations and helping the team achieve its objectives.
• Taking ownership of your workload and prioritising the tasks that matter most.
• Looking for opportunities to improve the customer experience and the way we work.

Skills

Customer service

Communication

Organisation

Ownership

CRM proficiency

Tools

CRM software

Job description

Are you a commercially focused Business Administrator who loves being an essential Cog in a Business?Are you consistently being successful in your present role but feel that you are being held back from achieving your potential?Are you proficient in using CRM systems & also great with people face to face or on the telephone.Success looks like, knowing what the customer needs before they do, and delivering on it.If that’s you, then we want you to join our successful team.Brandfixx™ are a leading name in the automotive and machinery livery industry. We are looking for enthusiastic and dedicated individuals to join our expanding team. We work with a vast array of vehicles and heavy plant machinery, providing top-tier installation services across the United Kingdom & beyond.

What We Offer

• Basic salary of £27,500 – £32,500 per annum, depending on experience.
• Performance-based bonus scheme.
• Career development and progression opportunities.
• Early finish every Friday.
• Corporate clothing supplied.
• Christmas and New Year shutdown.
• Your birthday off.
• Additional holiday entitlement for long service.
• A supportive, energetic and growing team environment.
• The opportunity to make a visible contribution to the future success of the business.

Hours

• 39.5 hours per week
• Monday – Thursday: 8:00am – 5:00pm
• Friday: 8:00am – 2:00pm

This is an office-based role so you will be required to come into the office each working day.

This is a key position, so for the right person, there will be future opportunities to grow with the business.

This is an office-based position, and you will be required to work from the office five days per week.

The RoleThis is not a role for someone who simply wants to process paperwork and just follow a routine.We are looking for someone who enjoys taking ownership, spotting what needs to be done and getting involved. Someone who communicates confidently, learns quickly and takes pride in helping both customers and colleagues succeed.If you like being busy, enjoy responsibility and want the opportunity to develop your career as the company grows, you could be a great fit for Brandfixx™.

• Preparing and producing customer quotations.
• Following up quotations, opportunities and customer requirements.
• Taking and managing orders by telephone and email.
• Speaking confidently with customers and building strong, long-term working relationships.
• Handling customer enquiries, questions and complaints professionally.
• Liaising with external companies and suppliers to help ensure deliveries run smoothly.
• Supporting the administration of the production department.
• Sharing important customer feedback and commercial information with the wider team.
• Supporting the sales team with day-to-day operations and helping the team achieve its objectives.
• Taking ownership of your workload and prioritising the tasks that matter most.
• Looking for opportunities to improve the customer experience and the way we work.

The Person We’re Looking For

You may already be an experienced Administrator, or you may have developed strong customer-facing and commercial skills in another role.

What matters most to us is your attitude, capability and willingness to learn.

You are likely to thrive at Brandfixx™ if you:

• Have at least 2 years' experience in a similar customer facing administration or client-focused role.
• Are confident and professional when speaking with customers on the telephone.
• Have a positive, proactive and solution-focused attitude.
• Take ownership rather than waiting to be told what to do.
• Are commercially aware and motivated by achieving results.
• Learn quickly and adapt well to new systems, products and processes.
• Are highly organised and capable of managing several priorities at once.
• Communicate clearly, professionally and promptly.
• Have strong attention to detail.
• Are comfortable using modern IT systems and CRM software.
• Work well independently while also being a genuine team player.
• Enjoy being part of a growing business where everyone is prepared to contribute.

Success Looks Like

In this role, we will support you to develop a strong understanding of our company, our customers and our day-to-day operations. Successful team members will:

• Build trusted relationships with customers.
• Deliver consistently excellent customer service, including during busy periods.
• Respond quickly and proactively to customers and colleagues.
• Keep customers informed rather than waiting for them to chase.
• Produce accurate quotes and process orders efficiently.
• Plan their workload effectively and meet agreed deadlines.
• Contribute positively to sales performance and team objectives.
• Look for better, smarter and more efficient ways of doing things.
• Become someone the wider team can rely on.

Ready for Your Next Challenge?

We want people to build careers with us, not simply fill positions.Brandfixx™ offers the opportunity to join an ambitious business at an exciting stage of its growth, where good ideas are welcomed and strong performance is recognised.For the right person, this role offers genuine scope to take on more responsibility and progress as the business continues to expand.Our recruitment process is designed to identify motivated, capable people who will thrive within Brandfixx™ and build a successful career with us.