Business Administration Manager

MJP Electrical Group LTD; Bristol; On-site; GBP 32,000 - 40,000; Full time

Job summary

Join a dynamic and fast-growing electrical company as a Business Administration Manager! This role is crucial for ensuring smooth operations through effective administration, HR support, and finance management. You'll be at the heart of the business, helping to foster a positive work environment and enhance customer satisfaction. With opportunities for career advancement and a commitment to employee wellbeing, this is your chance to make a significant impact in a thriving organization. If you're highly organized, proactive, and passionate about delivering exceptional service, this position is perfect for you!

Benefits

Pension scheme

Gym membership

Team fun days

Social events

Free on-site parking

Company medical insurance

Career advancement opportunities

Performance-related incentives

25 days of holiday plus bank holidays

Qualifications

• Proven experience in administrative roles with a focus on customer service.
• Strong proficiency in Microsoft Office and bookkeeping principles.

Responsibilities

• Oversee internal documentation, ensuring accuracy and compliance.
• Conduct bookkeeping and payroll preparation for the accounting team.
• Provide HR support and maintain employee records effectively.

Skills

Administrative skills

Organisational skills

Bookkeeping

Microsoft Office proficiency

Customer service

HR knowledge

Time management

Communication skills

Tools

Project management software

Job description

Job Title: Business Administration Manager

Location: Windmill Leisure Golf Range, Henfield Road, Westerleigh, Bristol, BS36 2FE

Salary: £32,000 - £40,000 per year

Working Hours: Core hours are Monday - Friday, 8am - 5pm

Job Type: Full-time, Permanent

Company: MJP Electrical Services Ltd

Join Our Growing Team: MJP Electrical Services Ltd is a dynamic and fast-growing electrical company with a reputation for excellence. Based in Bristol, we are expanding while remaining focused on delivering outstanding customer service. If you're looking to make a significant impact in a thriving business, this is the perfect opportunity for you.

Role Overview: We are seeking a highly organised, proactive, and customer-focused Business Administration Manager. This role is pivotal to the smooth running of our operations, and you'll be involved in key administrative, HR, and finance tasks that support our employee relations, finance department, and ensure the business operates efficiently.

Key Responsibilities:

Administrative Support:

• Oversee and arrange internal documentation, which includes tasks related to filing and data entry into systems
• Ensure that our Operations manuals and Standard Operating Procedures (SOPs) are current and regularly updated
• Keep accurate records of customer interactions, job schedules, and service requests within the company systems
• Update policies as necessary
• Taking meeting minutes and tracking actions using accountability and project management software

Finance:

• Conducting reconciliations for bookkeeping
• Preparing and delivering payroll to the accounting team
• Maintaining data entry quality to ensure accurate KPI reporting
• Overseeing material inventory and asset levels
• Overseeing fleet management
• Acquiring necessary policies and accreditation

HR & Employee Support:

• Maintain good relationships with employees, offering support for day-to-day wellbeing
• Monitor and report on staff performance, assisting Operations and Sales with performance reviews and staff feedback
• Maintain accurate HR records, including scheduling time off and ensuring employees are paid correctly and on time

Customer Support & Coordination (cover for sickness and holiday):

• Organise and schedule jobs, ensuring prompt and efficient dispatch of engineers
• Ensure ongoing communication with customers throughout the day
• Follow up with customers to gather feedback after job completion and ensure satisfaction
• Handle enquiries via phone, email, and third-party platforms (e.g., Check-a-Trade)

Requirements:

Experience and Skills Required:

• Strong administrative and organisational skills, with a keen eye for detail
• Bookkeeping experience and a basic understanding of finance and accounting principles
• Advanced proficiency in Microsoft Office (Word, Excel) for managing data and documentation
• HR knowledge or experience working with performance management, staff scheduling, and compliance is a plus
• Ability to multitask and adapt quickly to changing demands
• A systematic and methodical approach to managing work, with the ability to suggest and implement efficiency improvements
• Proven experience in customer service, preferably in a fast-paced environment

Personal Attributes:

• Highly organised with excellent time management and scheduling abilities
• Positive, friendly, and outgoing, with exceptional communication skills, both written and verbal
• Strong ability to work under pressure and manage competing priorities
• Self-motivated and proactive, with a passion for delivering outstanding customer service
• Strong desire to contribute to the growth and success of the business
• Attention to detail and the ability to spot inefficiencies or areas for improvement
• Resilient with the ability to remain calm and effective in challenging situations

Benefits:

What We Offer in Return:

• A competitive salary of £30,000 - £40,000, based on experience
• There are opportunities for career advancement within the company, including the potential to transition into roles in HR or finance leadership
• Pension scheme to support your future
• Wellbeing initiatives and a gym membership to support a healthy work-life balance
• Team fun days and social events
• 25 days of holiday plus bank holidays (pro-rata)

Additional Information:

• Free on-site parking and company medical insurance
• Commission pay and additional performance-related incentives

Seniority level: Associate

Employment type: Full-time

Job function: Human Resources

Industries: IT Services and IT Consulting