Sales Administration Manager

Wishford Schools; West Midlands Combined Authority, Corsham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a highly organised and motivated Sales Administration Manager to enhance their commercial team. This role involves providing high-quality administrative support, managing customer inquiries, and ensuring smooth operations for educational programs and events. The ideal candidate will possess excellent communication skills and a keen attention to detail, contributing to customer retention and operational efficiency. With a focus on the education sector, this position offers a unique opportunity to make a significant impact in a growing organization dedicated to providing exceptional services. Join a team that values collaboration and innovation while supporting the development of young minds.

Benefits

EV scheme with Octopus

Cycle to work scheme

Shopping discounts

25 days holiday + bank holidays

Access to counselling scheme

Fully funded apprenticeships

Discretionary Christmas stand down

Personal accident at work cover

Flexible working patterns

Qualifications

• Experience in administrative or customer service roles is essential.
• Strong communication and interpersonal skills are required.

Responsibilities

• Provide high-quality administrative support across commercial offerings.
• Respond to customer and supplier enquiries via phone and email.

Skills

Administrative Support

Customer Service

Communication Skills

Microsoft Office

Attention to Detail

Time Management

Education

Experience in Administrative Role

Experience in Education Sector

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Wishford Education are looking for a highly organised and motivated Sales Administration Manager to join our commercial team. You’ll be responsible for a wide range of administrative and customer service tasks that support the smooth operation of commercial offerings and deliver an excellent service to both internal and external stakeholders.

Hours, Salary & Benefits:

Hours: Full time, year round, permanent role. Hybrid – remote and office-based in Westonbirt School

• EV scheme with Octopus
• Cycle to work scheme and shopping discounts
• Means tested staff discount
• 25 days holiday + bank holidays per annum
• Access to the group’s counselling scheme
• Access to fully funded apprenticeships, up to L7
• Discretionary Christmas stand down
• Personal accident at work cover
• Flexible working patterns, with remote/hybrid working available

Summary of the commercial team:

Founded in 2011, Wishford Education currently includes independent prep and senior schools, nurseries and day and residential camps in Wiltshire, Gloucestershire, Berkshire and Kent. The group is growing rapidly and we expect a number of additional schools to join us in the near future. Based at Westonbirt School, Tetbury, the Commercial Team run Summer School programmes and Discover Activity Camps.

Summer School provides high-quality summer courses for international students in English language, Artificial Intelligence and Leadership, as well as a variety of fun academic and co-curricular activities created by the Westonbirt School’s enthusiastic and highly experienced staff. UK host students participate alongside our international guests.

Discover Camps are designed to encourage children to develop new skills, enjoy new experiences and make friends. Discover Camps are more than just school holiday day care. Discover Camps are about activity and adventure, exploration and discovery.

Responsibilities:

• Provide high-quality administrative support across commercial offerings, including educational programmes and commercial events
• Respond to customer and supplier enquiries via phone and email, ensuring a professional and helpful approach
• Assist in the processing and tracking of orders, invoices and supplier information
• Support procurement and contract administration, including updating internal systems and maintaining accurate records
• Prepare and format documents and reports as needed
• Help coordinate communications between internal departments and external stakeholders
• Identify and flag any issues or opportunities to improve customer service or operational efficiency
• Proactively identify and flag issues or opportunities to improve customer service & sales conversion
• Contribute to customer retention by providing excellent post-sale support and identifying cross-sell or upsell potential
• Maintain a working knowledge of key products and services to effectively support sales and customer engagement efforts
• Support with operational admin as required

What we are looking for:

• Previous experience in an administrative or customer service role
• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy
• Ability to manage multiple tasks and prioritise effectively
• Confident using Microsoft Office (especially Excel, Word, and Outlook)
• A friendly, team-focused attitude and a willingness to get stuck in
• Experience working in or with schools or education-focused organisations
• Ability to tailor customer service and sales approaches to the education sector
• Experience supporting educational events or school-focused commercial offerings

Please see the candidate pack for full details.

Wishford Schools (Group) Limited
25-27 High Street
Corsham
Wiltshire
SN13 0ES

Wishford Education is an equal opportunities employer and welcomes applications from all backgrounds. Appointments will be made solely on merit and will be made without regard to age, disability, gender, nationality, race, colour, ethnicity, or religion.

An enhanced DBS disclosure and references will be required for this post. Wishford Schools is committed to safeguarding and promoting the welfare of children and young people. Candidates must be prepared to undergo appropriate pre-appointment child protection screening.