Hospitality Administration and Systems Manager

ST Media Group; Bristol; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Hospitality Administration and Systems Manager to lead the operational efficiency of university hospitality services. In this pivotal role, you will manage complex IT systems and administrative functions while ensuring exceptional service delivery across multiple campuses. Your leadership will empower a dedicated team to implement strategic solutions that enhance service quality and operational processes. With a focus on sustainability and continuous improvement, this opportunity offers a chance to make a significant impact on student dining and events. Join us in shaping the future of hospitality services in a vibrant educational environment.

Benefits

Competitive salary

Generous leave allowance

Professional development opportunities

Cycle-to-work schemes

Discounted gym memberships

Qualifications

• Experience in managing Hospitality IT systems and driving operational improvements.
• Proven track record in financial oversight and team development.
• Strong communication skills and strategic mindset.

Responsibilities

• Oversee integration and management of Hospitality IT systems across campuses.
• Drive optimisation and strategic development of administrative systems.
• Support financial performance and event coordination initiatives.

Skills

Hospitality IT systems management

Financial oversight

Team leadership

Operational efficiency

Data analysis

Communication skills

Policy implementation

Education

Degree in Hospitality Management or related field

Tools

Kinetics

Procure Wizard

Agresso

Job description

Hospitality Administration and Systems Manager

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Hospitality Administration and Systems Manager

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Join to apply for the Hospitality Administration and Systems Manager role at ST Media Group

Shape the Future of Student Dining and University Events: Hospitality Administration and Systems Manager

Are you an experienced leader passionate about optimising administrative systems and driving operational efficiency? Do you excel in managing complex IT systems and implementing strategic solutions that enhance service delivery? If you're ready to shape the future of university hospitality operations with a focus on seamless administration and technology, then this is your role!

In this key role, you will oversee the integration and management of Hospitality IT systems, administrative functions, and financial monitoring, while leading a team that ensures the smooth delivery of an exceptional Hospitality service across our 3 campuses.

Make a difference

• Lead your team, providing support, guidance, and performance management.
• Drive the optimisation and strategic development of Hospitality IT and administrative systems within Hospitality Services.
• Support the financial performance of the service, including P&L monitoring, invoice management, and budget tracking, ensuring accuracy and alignment with finance targets.
• Support event coordination and internal/external marketing initiatives, enhancing the profile of Hospitality Services across all channels.
• Implement and improve processes to enhance operational efficiency, contributing to the continuous improvement of services.
• Monitor and report on key sustainability indicators.

You'll Thrive If You Have

• A passion for the hospitality industry and a commitment to providing exceptional service.
• Strong expertise in managing Hospitality IT systems (e.g., Kinetics, Procure Wizard, Agresso) and using data to drive operational improvements.
• Proven experience leading professional services teams focusing on performance management and team development.
• Experience in financial oversight, including working to financial targets, purchase orders, and using accounting systems.
• A proactive approach to planning and implementing Hospitality-specific policy and process improvements within a large, dynamic service.
• Excellent communication skills and the ability to collaborate with internal and external stakeholders.
• A strategic mindset with experience in Hospitality-specific data analysis, business intelligence, and reporting.
• Knowledge of Hospitality health & safety regulations and the ability to ensure compliance across all activities.

We Offer

• A competitive salary and benefits package, with a 37-hour week.
• The opportunity to make a real difference in the lives of our students.
• A good work-life balance with a generous leave allowance.
• Opportunities for professional development and career growth.
• Access to student discounts and benefits, including cycle-to-work schemes, discounted gym memberships, and more.

Join us and shape the future of student dining! Apply Today!

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol, one of the UK's most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.

We offer a wide range of employee benefits including progressive pay rates, generous annual leave, and career average pension schemes, as well as retail savings, onsite nursery, and opportunities for training and personal development.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community. We are proud to be part of a vibrant, multicultural city that celebrates diversity. We’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you'll thrive.

We particularly encourage applications from global majority candidates as we are currently under-represented in this area of the organisation; however, all appointments are made strictly on individual merit.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

Interviews are scheduled to take place at our Frenchay Campus on the 23rd of May, 2025.

This is a full-time, permanent post, working 37 hours per week, working 5 out of 7 days, and being flexible to support the delivery of the Hospitality service.

UWE Bristol is a campus-based university, and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus-based for all of your time.

To ensure fairness and equity, all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.

Right to Work in the UK

The University has a legal responsibility to ensure that all employees are eligible to live and work in the UK. You will therefore be required to provide evidence of your right to work in the UK. Please refer to the Home Office Right to Work Checklist for information on which documents are acceptable.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. If you do not have current right to work in the UK, you may wish to explore other visa options.

Please note that UWE Bristol does not cover any visa or health surcharge costs.

Advice to applicants

We'd love to hear from you—if you are excited about this opportunity, please complete our application form as soon as possible.

Describe how your skills and experience meet each of the essential and desirable criteria listed in the Person Specification section of the Job Description, including specific examples where possible.

Once shortlisted, we will inform you of the outcome via email. Please check your inbox for updates.