Business Administration Apprenticeship Level 3 - Operations

gradAd; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the Renewable Energy sector is seeking a Level 3 Business Administration Apprentice. This exciting opportunity allows you to work closely with a skilled team, gaining hands-on experience in various administrative tasks that are crucial to the company's operations. You'll be involved in processing orders, managing customer communications, and maintaining databases, all while receiving guidance from a personal tutor. With a focus on professional growth and development, this role offers a solid foundation for a rewarding career in business administration. If you're eager to learn and grow in a dynamic environment, this apprenticeship is the perfect fit for you.

Qualifications

• Strong administrative skills and experience in customer service are essential.
• Ability to manage orders and communicate effectively with customers.

Responsibilities

• Process incoming orders and manage dispatch instructions.
• Handle customer inquiries and resolve complaints efficiently.
• Maintain customer databases and update product catalogues.

Skills

Administrative Skills

Customer Service

Order Processing

Communication Skills

Problem-Solving

Education

Business Administration Level 3

Tools

Database Management Systems

Online Learning Platforms

Job description

Photonic Universe Ltd is one of the leading UK suppliers of solar and wind power products based in Orpington, South-East London. We provide solar panels, charging equipment, solar lighting systems, wind turbines, energy storage, and other power products. Join us in the fast-growing Renewable Energy industry which supports excellent career opportunities, stability, and security of jobs!

As a Level 3 Business Administration Apprentice focusing on Operations, you'll be an integral part of our company's behind-the-scenes success. You'll get to work closely with our skilled team, learning how to handle various administrative tasks and processes that keep our company running smoothly.

Your key responsibilities may include:

1. Processing incoming orders and submitting instructions to warehouses for dispatch of goods
2. Booking couriers and organising dispatch of goods stored locally
3. Dealing with customer requests via phone and email, including new orders and follow-up inquiries
4. Resolving difficult situations with customers, such as missed or delayed deliveries, damages, or other complaints
5. Updating customers with tracking numbers and dispatch status for their orders
6. Maintaining the database of customers and orders
7. Updating the product catalogue, setting sales, promotions, etc.

As our apprentice, you will have your own personal tutor who will meet with you via remote 1 to 1 sessions whilst you are based at our office at TMS House, Cray Avenue, Orpington, BR5 3QB. The personal tutor will be available throughout the course to teach, monitor progress, and prepare you for the end-point assessment (EPA) to obtain Business Administrator Level 3 qualification. You will also carry out self-study using an online learning platform at least once a week.

Working hours: Monday - Friday between 9.00am - 6.00pm.