Business Admin Apprenticeship

Language Empire Ltd T/A Empire Group UK Ltd; Rochdale; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in the interpreting services sector is seeking a dedicated individual to join their team. This role offers a fantastic opportunity to support clients by managing bookings, providing exceptional customer service, and ensuring smooth communication between interpreters and clients. With a commitment to training and development, the company encourages progression through an apprenticeship program. If you thrive in a supportive environment and are passionate about delivering high-quality service, this position is perfect for you.

Qualifications

• Strong customer service skills and ability to manage bookings effectively.
• Excellent communication skills for liaising with clients and interpreters.

Responsibilities

• Handle customer inquiries and provide guidance on interpreting services.
• Manage booking processes and maintain accurate client records.
• Build lasting relationships with clients through excellent service.

Skills

Customer Service

Communication

Relationship Building

Booking Management

Database Management

Education

Apprenticeship

Job description

Language Empire offers highly skilled and qualified interpreters to public sector organisations throughout the UK, in over 500 languages. Our services include face to face interpreting, non-spoken interpreting, simultaneous and conference interpreting services, BSL interpreting (British Sign Language), and translation services.

We will support you to complete your apprenticeship programme, and there will be progression for the right candidate.

Responsibilities

• Handling customer enquiries and providing advice and guidance on the types of interpreting services we offer.
• Building strong and lasting relationships with our clients by providing excellent customer service through phone, email, and online platforms.
• Managing the booking process of our interpreting services and ensuring that all details are accurate and up to date.
• Communicating effectively with all key stakeholders both internally and externally.
• Keeping the database and customer records updated, maintaining accurate and up-to-date information on all clients and bookings.
• Liaising with interpreters, clients, and internal teams to resolve issues or queries that arise during the booking process.
• Providing support to other teams as and when required to ensure that we deliver an outstanding service to our clients.
• Working with potential new clients to deliver high-quality service and retain them for their future needs.
• Connecting calls between interpreters and customers providing an effective and efficient service.
• Willingness to provide cover for other departments when required.

Training will take place in the workplace, and a tutor will come out to you to do your learning.

Working hours: Monday to Friday, between the hours of 8am and 6pm, for a 35-hour working week.