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Business Admin Apprentice

Tees Valley Trade Group

Stockton-on-Tees

On-site

GBP 10,000 - 40,000

Full time

30+ days ago

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Job summary

An exciting opportunity awaits at a dynamic flooring company under the Tees Valley Trade Group. This apprenticeship offers hands-on experience in administration and customer service, with the potential for a permanent position upon completion. You'll be involved in a variety of tasks, from managing customer care issues to organizing events and supporting team members. This role is perfect for those looking to kickstart their career in a supportive environment while gaining valuable skills. If you're eager to learn and thrive in a collaborative setting, this could be the ideal opportunity for you.

Qualifications

  • Completion of Business Administrator Level 3 is required.
  • Day release at Middlesbrough College is part of the program.

Responsibilities

  • Perform standard admin duties and manage customer care issues.
  • Organize meetings, manage schedules, and handle customer queries.
  • Support team members and assist with social media tasks.

Skills

Administration
Customer Service
Communication
Social Media Management
Event Organization

Education

Business Administrator Level 3

Tools

Microsoft Office
Social Media Platforms

Job description

Tees Valley Flooring LTD is a company working under Tees Valley Trade Group and specialises in carpets, LTV, vinyl and safety floors.

Depending on the circumstances of the business upon completion of the apprenticeship programme, there could be a potential position of employment available.

Responsibilities:
  • Ad hoc standard admin duties
  • Answering the flooring office phone
  • Recording all incoming customer care issues
  • Booking in appointments direct with customers and site managers
  • Updating the builders daily on the status of the customer care
  • Creating Customer care Job Sheets for the fitters
  • Following up with the fitters after a job is complete
  • Work with & liaise with internal teams when required
  • Manage calendars and schedules for team members
  • Organising meetings and taking minutes at meetings
  • A project from 9th month (this can be something office based, implementation of new process etc.)
  • Dealing with customer queries/complaints
  • Coaching other members of the team in certain areas
  • Producing letters
  • Social media work - LinkedIn/Facebook/X etc.
  • Organising an event
  • To organise logistics
  • Other financial work such as invoicing
Qualifications:
  • Business Administrator Level 3
  • Day release at Middlesbrough College

Working hours: Monday - Thursday 8am - 4:30pm, Friday 8am - 3:30pm

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