Bus Station Operations Assistant

Manpower UK Ltd; Bridgend; On-site; GBP 26,000; Full time

Job summary

A recruitment agency is seeking a Bus Station Operations Assistant in Bridgend. The role involves supporting public transport operations, providing passenger information, and ensuring the safety and cleanliness of the station. Ideal candidates will have strong customer service skills and knowledge of health and safety. This permanent position offers a varied work schedule in a community-focused environment.

Qualifications

• Ability to deal calmly with the public.
• Knowledge of Health & Safety regulations.
• Confidence to handle professional conflicts.

Responsibilities

• Provide passenger information and travel updates.
• Support customers at the Shopmobility Unit.
• Monitor bus arrivals and departures.
• Keep the station safe and clean.
• Record incidents and support safety.

Skills

Strong customer service skills

Road safety awareness

Conflict resolution

Adaptability

Job description

Overview

Location: Bridgend Town Centre

Hours: 31 per week (3-week rota, 7 days)

Salary: £25,989 per annum

Contract: Permanent

Manpower is recruiting on behalf of our client for a Bus Station Operations Assistant at Bridgend Bus Station. This is a varied, community-focused role where you'll help keep public transport running smoothly and safely.

Responsibilities

• Provide passenger information and travel updates (boards & tannoy).
• Support customers, including at the Shopmobility Unit.
• Monitor bus arrivals/departures and liaise with operators.
• Keep the station safe, clean, and free from unauthorised vehicles.
• Record incidents and support with anti-social behaviour when required.

What We're Looking For / Qualifications

• Strong customer service skills with the ability to deal calmly with the public.
• Road safety awareness and knowledge of Health & Safety.
• Confidence to handle conflict situations in a professional manner.
• Ability to work on your own initiative and adapt to different situations.
• Access to your own vehicle for official journeys (mileage reimbursed).

If you meet the above essential criteria, we welcome receiving your CV.