Bureau Manager

TN United Kingdom; Tadworth; On-site; GBP 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Field Based Bureau Manager, where you will lead dynamic teams to deliver exceptional customer service in the foreign exchange sector. This role involves managing multiple locations, driving results, and nurturing talent to ensure the best possible customer experience. With a focus on compliance and operational efficiency, you will play a crucial role in achieving key performance goals. If you are passionate about leadership and making a difference, this is the perfect opportunity for you to thrive in a diverse and supportive environment.

Qualifications

• Experience in managing diverse teams to achieve business objectives.
• Strong communication and relationship-building skills.

Responsibilities

• Lead and manage multiple ASDA Travel Money bureaus effectively.
• Ensure high levels of customer service and team performance.

Skills

Leadership

Communication

Customer Service

Motivation

Job description

Field Based Bureau Manager – ASDA Travel Money

Job Type: Permanent, Full Time

Hours per week: 37.5 hours

Location: Covering within the London and Burgh Heath ASDA Travel Money bureaus. You must have a UK full driving license and the capability to travel within these locations.

Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between 8.30am – 8pm, Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.

What will you be doing?

1. You will take ownership for the larger management of each site and use your experience to drive results and productivity.
2. Ensuring each team of Travel Service Partners strives to deliver the best possible customer experience to every customer who transacts with ASDA Travel Money.
3. Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available.
4. Focusing and reviewing customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives.
5. Engaging with customers to process all foreign exchange transactions accurately and efficiently.
6. Delivering on key performance goals both procedural, operational and customer focused.
7. Utilising your keen eye for detail to process daily online FX requests and deliveries.
8. Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency.

What do I need to have?

1. A passion for leading - You’ll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives.
2. Great communicator and motivator – You’ll find talking with people and building relationships comes naturally to you.
3. Great customer service matters to you – You know what good service looks like and strive to deliver exemplary service in every interaction.
4. Desire to succeed – You’ll have the drive and vision to want to make a difference.

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted brand in international money.

Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!

We are an equal opportunity employer and value diversity at our company.