Building Tech (Subs)

Davies; United Kingdom; Remote; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Davies Innovation Lab

Funding for professional development

Flexible working

Job summary

Davies is seeking a Subsidence Building Technician to manage subsidence claims from mitigation through final repair and settlement. The role suits someone with subsidence or property claims experience, a building professional with trade expertise, or a graduate surveyor seeking career development.

You will handle communications with customers, contractors and insurers, oversee investigations and repairs, and drive claims toward timely settlement while ensuring high service standards.

Qualifications

• Subsidence/buildings claims experience or extensive trade experience or graduate surveyor
• Excellent communication and organisational skills
• Customer service focus and problem solving abilities
• Computer literacy with good English skills
• Ability to work in fast-paced, target-driven environment

Responsibilities

• Drive subsidence claims toward settlement from desk-based work
• Produce technical reports meeting SLAs
• Manage daily tasks and appointments with contractors/insurers
• Assess contractor estimates and negotiate cash settlements
• Oversee repair schedules, costs, and panel contractors
• Maintain claim information in the claims IT system
• Promote Treating Customers Fairly and support senior team members

Skills

Subsidence knowledge

Claims handling

Communication

Organisation

Education

Graduate building surveyor

Trade experience 5+ years

Job description

Building Technician (Subsidence)

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

Reporting To: Kirstie Cossins

Description

We're looking for a Subsidence Building Technician to join our growing team and play a key role in helping customers navigate complex subsidence claims from mitigation through to final repair and settlement.
This is an exciting opportunity for someone with subsidence or property claims experience, a building professional with strong trade expertise, or a graduate surveyor looking to develop their career. You'll manage claims from start to finish, working with customers, contractors and insurers while overseeing investigations, repairs, cost control and settlement negotiations.
The role consists of the management of subsidence claims, with a focus on the Mitigation or Repair phase of the claim. This will be to efficiently manage each phase proactively, to seek an effective and efficient outcome for the claim journey.
Our Group values articulate who we are and what we stand for: Professional, Honest, Innovative, and helpful and the job holder will help ensure these values are embedded within their team.

What will your day look like:

Main duties and responsibilities will be to work as part of our desk-based subsidence team to drive subsidence claims towards settlement and will include:

• Communicating with customers, contractors and insurer clients over the telephone, email and in writing
• Production of technical reports, to meet SLA’s
• Management of daily tasks
• Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage
• Updating and creating building repair scopes using our in-house schedule of rates
• Assessing contractor estimates
• Negotiating cash settlements for repairs with policyholders
• Managing panel contractors, controlling repair schedules and costs
• Settling claims under delegated authority
• Maintain a high level of personal competence
• Adhere to Company systems and procedures
• Updating the claim information relevant claims IT system
• Actively promote the principle of Treating Customer Fairly
• Respond to requests and tasks set by the Senior members of the team.
• Undertake any other tasks that are reasonably assigned to you from time to time

Knowledge and Abilities:

• Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor
• Demonstrate great communication and organisation skills
• Ability to demonstrate a high standard of customer service
• Computer literate, with excellent verbal and written communication skills (minimum GCSE English grade C or equivalent)
• Ability to thrive in a fast-paced target driven environment
• Positive attitude and be a flexible, adaptive, self-motivated team player
• Attention to detail and ability to assess and resolve problems and find solutions
• Some knowledge and understanding of Subsidence in relation to insurance claims
• Some knowledge or experience of managing technical building claims
• Some knowledge and understanding of Claims Handling
• Excellent telephone skills
• Experience and Understanding of Customer Service
• Excellent computer literacy
• Articulation and good communication skills
• The ability to organise own workload

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan