Subsidence Consultant

Davies; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Davies Innovation Lab

Leadership training programme

Funding for professional qualifications

Thrive at Davies; learning opps

Job summary

Davies is seeking a Subsidence Consultant to manage a portfolio of subsidence claims from first report to settlement. You’ll apply engineering insight and analytical thinking to diagnose damage, coordinate investigations, and guide customers through the process with clarity and empathy.

Working from home in the United Kingdom, you’ll collaborate with engineers, surveyors and loss adjusters to achieve fair, timely outcomes while maintaining high professional standards in an insurance context.

Qualifications

• Recognised professional building qualification or active progression toward one.
• Strong technical knowledge of structural defects and subsidence-related issues.
• Ability to diagnose building damage remotely using supplied evidence.
• Experience in the insurance industry and understanding of liability considerations.
• Confident negotiation and influencing skills with multiple stakeholders.
• Problem-solving mindset with attention to detail and quality outcomes.

Responsibilities

• Take full responsibility for a portfolio of subsidence claims from notification to settlement.
• Diagnose cause of damage using engineering knowledge and evidence-based assessment.
• Coordinate investigations, monitoring, repairs and mitigation strategies.
• Communicate clearly and compassionately with customers to keep them informed and supported.
• Drive progress to deliver timely, high-quality outcomes that align with policy.

Skills

Structural defects knowledge

Remote assessment skills

Negotiation skills

Education

Professional building qualification (e.g., MICE, MRICS, MCIOB, MIStructE, MCABE)

Job description

Subsidence Consultant

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

Reporting To: Graeme Caird

Description

Where technical expertise meets real‑world impact

When a property starts to move, crack or sink, it can turn someone’s world upside down. As a Subsidence Claims Specialist, you become the calm in that storm—the expert who brings clarity, reassurance and direction when customers need it most.

This role sits at the centre of our technical claims operation. You’ll manage your own portfolio of domestic and commercial subsidence claims, using your engineering insight, analytical mindset, and problem‑solving instincts to guide each case from first report to resolution. Every claim is a puzzle, and you’re the one who pieces it together.

Working from home, you’ll blend technical authority with empathy and communication. You’ll translate complex structural issues into clear, confident explanations that help policyholders feel informed and supported. You’ll collaborate with engineers, surveyors, loss adjusters and contractors—always steering the process toward fair, timely and high‑quality outcomes.

What will your day look like:

What makes this role exciting

You’re the trusted expert customers rely on during a stressful and uncertain time

Investigate real structural issues and apply your judgement to shape the right solution

You own your cases end‑to‑end, giving you autonomy and variety every day

You work with a wide network of specialists, learning from different disciplines

Make a tangible difference—protecting homes, livelihoods and peace of mind

What you’ll be doing

Taking full responsibility for a portfolio of subsidence claims, from first notification to settlement

Diagnosing the cause of damage using engineering knowledge and evidence‑based assessment

Coordinating investigations, monitoring, repairs and mitigation strategies

Communicating clearly and compassionately with customers, ensuring they feel supported throughout

Making fair, balanced decisions that align with policy cover and technical best practice

Driving progress proactively to deliver timely, high‑quality outcomes

Knowledge and Abilities:

A recognised professional building qualification (e.g., MICE, MRICS, MCIOB, MIStructE, MCABE) or active progression toward one. Relevant experience will also be considered.

Strong technical knowledge of structural defects and subsidence‑related issues.

The ability to diagnose building damage remotely using supplied evidence.

Experience within the insurance industry and a solid understanding of liability considerations.

Confident negotiation and influencing skills, with the ability to gain agreement from multiple stakeholders.

A problem‑solving mindset, able to evaluate complex information and make sound decisions.

Excellent interpersonal and communication skills.

Strong organisational and time‑management abilities, with the capacity to prioritise effectively.

High attention to detail and a commitment to delivering quality outcomes.

A flexible, self‑motivated approach and the ability to work independently.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan