Building Receptionist & Guest Experience Specialist

ST James Facilities; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

St James Facilities is seeking a CST Receptionist to cover reception duties across Chiswick, Reading and Slough locations. You will be the first point of contact for guests and tenants, delivering exceptional service while coordinating with security, facilities and contractors.

Ideal candidates have strong customer service experience, excellent English, and IT proficiency. The role requires ability to manage calls and reports, and to maintain a professional presentation at all times.

Qualifications

• Proven working knowledge of customer service.
• Previous experience is essential in a similar corporate setting.
• Good command of the English.
• Working knowledge of IT with experience of using Microsoft.

Responsibilities

• Take ownership of the reception and related areas across multiple locations.
• Ensure building security in collaboration with front of house security and CCTV.
• Greet visitors and sign in guests according to location procedures.
• Answer and transfer calls promptly and professionally; handle difficult calls calmly.
• Coordinate with cleaners, facilities, security and other departments as needed.

Skills

Interpersonal skills

Customer service

English language

Microsoft Office

Tools

Microsoft Office

Job description

St James Facilities is seeking a CST Receptionist to cover reception duties across Chiswick, Reading and Slough locations. You will be the first point of contact for guests and tenants, delivering exceptional service while coordinating with security, facilities and contractors.

Ideal candidates have strong customer service experience, excellent English, and IT proficiency. The role requires ability to manage calls and reports, and to maintain a professional presentation at all times.