VIP Front Desk & Guest Experience Coordinator

ST James Facilities; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

ST James Facilities is seeking a Corporate Receptionist to join the front-of-house team at a high-profile estate in Greater London. You will welcome visitors, manage the reception, and deliver a first-class customer experience to occupiers and VIPs.

The role requires strong English communication, professionalism, and the ability to stay calm under pressure while coordinating deliveries and front-of-house operations across multiple receptions.

Qualifications

• Proven experience delivering exceptional customer service in corporate, hospitality, concierge, or front-of-house environments.
• Excellent verbal and written communication skills in English.
• Outstanding interpersonal skills with the ability to build rapport across diverse people and personalities.
• Strong organisational abilities and meticulous attention to detail.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Experience using Bluepoint or similar visitor management systems.

Responsibilities

• Welcome and assist guests, occupiers, and clients to ensure outstanding customer experience.
• Take ownership of the reception area and keep front-of-house spaces pristine and well-presented.
• Act as primary contact for enquiries and respond professionally and efficiently.
• Maintain and update reception resources and documentation.
• Complete daily handovers and weekly front-of-house reporting accurately.
• Support Front of House team lead and build relationships with tenants.
• Assist with residential back-of-house operations, including handling deliveries.
• Respond flexibly to changing business needs and client requirements.
• Manage telephone calls promptly, identify needs, and direct enquiries appropriately.
• Handle distressed callers calmly and professionally.
• Report accidents or incidents per company policies and procedures.
• Ensure compliance with policies, codes of conduct and Health & Safety regulations.
• Promote events and freebies in an appropriate manner.
• Undertake additional duties to support clients and the business.

Skills

Customer service

English proficiency

Interpersonal skills

Organisational skills

Team collaboration

Professional demeanor

Tools

Bluepoint visitor management

Microsoft Office

Job description

ST James Facilities is seeking a Corporate Receptionist to join the front-of-house team at a high-profile estate in Greater London. You will welcome visitors, manage the reception, and deliver a first-class customer experience to occupiers and VIPs.

The role requires strong English communication, professionalism, and the ability to stay calm under pressure while coordinating deliveries and front-of-house operations across multiple receptions.