Dedicated Cover Support Receptionist

ST James Facilities; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

St James Facilities is seeking a CST Receptionist to cover reception duties across Chiswick, Reading and Slough locations. You will be the first point of contact for guests and tenants, delivering exceptional service while coordinating with security, facilities and contractors.

Ideal candidates have strong customer service experience, excellent English, and IT proficiency. The role requires ability to manage calls and reports, and to maintain a professional presentation at all times.

Qualifications

• Proven working knowledge of customer service.
• Previous experience is essential in a similar corporate setting.
• Good command of the English.
• Working knowledge of IT with experience of using Microsoft.

Responsibilities

• Take ownership of the reception and related areas across multiple locations.
• Ensure building security in collaboration with front of house security and CCTV.
• Greet visitors and sign in guests according to location procedures.
• Answer and transfer calls promptly and professionally; handle difficult calls calmly.
• Coordinate with cleaners, facilities, security and other departments as needed.

Skills

Interpersonal skills

Customer service

English language

Microsoft Office

Tools

Microsoft Office

Job description

Overall Purpose

The CST Receptionist will be expected to work on all St James locations in the Chiswick, Reading and Slough areas.

As a receptionist you represent St James and St James’ clients. We provide our customers and clients with a high level of customer service and professionalism. To go the extra mile to keep our customers and clients happy and to liaise with the occupiers and make every building your own.

Duties and Responsibilities

The below listed task/responsibilities are not exhaustive:

• To take full ownership of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary.
• Along with the front of house Security, you will be responsible for the security of the building including tailgaters, fire exits, emergency and safety and CCTV.
• Ensuring that all functions are carried out in accordance with stipulated protocols and procedures.
• Delivering of weekly reports and appropriate FOH data as and when
• Ensure to abide by the strict and stringent access and egress processes &
• Ability to assist, support, build strong relationship with all tenants in all
• Flexibility to react and assist the client with unforeseen circumstances at a short
• Being a presentable and professional first point of contact for all guests, visitors, occupiers and clients to the all the buildings, as outlined in the St James Guide.
• Being responsible for the meeting and greeting of all guests and visitors to the buildings and providing them with exceptional service.
• Signing in guests and visitors according to specific location’s security procedures and processes and directing them to the relevant floors.
• To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner.
• To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
• Manage difficult calls and/or distressed callers’ in a calm and professional
• Where appropriate, reporting of accidents or
• Assist with any building tours for new
• Be the point of contract of all contractors in relation to the
• Work with contractors in relation to fire alarm testing and any fire evac processes and procedures
• Handling post and deliveries and recording them in line with the specific building’s Team Agreement/Operations Manual.
• Administrative duties including word processing, photocopying, ordering stationery and facilities management tasks as directed by respective Building Management.
• Ensure the reception area is kept organised, clean and tidy at all
• Stand to greet all visitors at all locations during your
• To be “in post” ready to greet at allocated
• To maintain good working relationships with
• Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
• Any industry regulation E.g current SIA licence and/or CCTV licence.
• Any other duties as deemed necessary to support the client, customer, colleagues and St

Knowledge

• Proven working knowledge of customer service
• Previous experience is essential in a similar corporate
• Good command of the English
• Working knowledge of IT with experience of using Microsoft

Skills

• Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
• Excellent customer service
• Strong efficiency and
• Excellent
• Outgoing and “can do“
• Innovation and
• Tact and
• Proactive and
• Collaborative and