Guest Experience & Front Desk Lead

ST James Facilities; Greater London; On-site; GBP 22,000 - 29,000; Full time

Job summary

ST James Facilities is seeking a Corporate Receptionist to be based at Chiswick Park, covering the front of house with a second colleague. You will deliver outstanding customer service, greet visitors, answer calls promptly and work with the building manager and service partners to maintain smooth operations.

Responsibilities include maintaining up-to-date procedures, generating regular FOH reports, and leading the events calendar while upholding ST James values and policies in a high-profile

Qualifications

• Previous experience in delivering exceptional customer service essential.
• Excellent command of the English language, both verbal and written.
• Experience of using Microsoft Office, PowerPoint and Excel essential.
• Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
• Excellent punctuality, outgoing and a can do/proactive attitude.

Responsibilities

• Take ownership of the reception and ensure front of house areas are kept in order.
• Keep St James folder, procedures, and phone database up to date; deliver monthly FOH reports.
• Be first point of contact for guests, visitors, occupiers and clients.
• Meet and greet guests; greet as a standard; provide exceptional service.
• Receive/answer calls promptly; identify requirements; transfer calls as needed.
• Build strong relationships with occupiers, building manager and partners.
• Create and lead the events calendar and engage in client activities.
• Maintain tidy reception area and deliver daily/weekly/monthly reports.
• Adhere to policies, health & safety procedures; emergency procedures.
• Represent ST James values with pride; support client and colleagues.
• Other duties as required.

Skills

Customer service

Interpersonal skills

English language

Microsoft Office

PowerPoint

Excel

Punctuality

Team collaboration

Tools

Microsoft Office

PowerPoint

Excel

Job description

ST James Facilities is seeking a Corporate Receptionist to be based at Chiswick Park, covering the front of house with a second colleague. You will deliver outstanding customer service, greet visitors, answer calls promptly and work with the building manager and service partners to maintain smooth operations.

Responsibilities include maintaining up-to-date procedures, generating regular FOH reports, and leading the events calendar while upholding ST James values and policies in a high-profile