Building Operations & Tenant Experience Assistant

Colliers International Deutschland Holding GmbH; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

Colliers UK is seeking an enthusiastic Assistant Building Manager to support the day-to-day management of a landmark London office in the heart of the City. You will engage with occupiers, contractors and visitors to deliver a first-class building management service and maintain high operational standards.

Reporting to the Building Manager, you will assist with M&E monitoring, health and safety compliance, and sustainability initiatives while coordinating service updates and procurement

Qualifications

• Experience within property management, facilities management, hospitality, customer service or a similar environment.
• Strong organisational and administrative skills.
• Excellent communication and relationship-building abilities.
• Customer-focused mindset with a proactive approach.
• Good understanding of health and safety principles.
• Proficiency in Microsoft Office applications.
• Ability to prioritise multiple tasks and work independently.

Responsibilities

• Support the day-to-day management of the building and its common areas.
• Conduct regular property inspections and identify maintenance requirements.
• Monitor building services, including M&E systems, lifts, security systems and cleaning services.
• Assist in ensuring the building is maintained to the highest operational standards.
• Develop and maintain strong relationships with occupiers and visitors.
• Act as a first point of contact for occupier queries and service requests.
• Coordinate occupier communications, building notices and service updates.
• Support tenant engagement initiatives and community events.
• Liaise with service partners including cleaning, security, M&E and specialist contractors.
• Review contractor performance and monitor service delivery against KPIs.
• Ensure contractors comply with site procedures and health & safety requirements.
• Manage permits to work and contractor access arrangements.
• Assist with the management of statutory compliance requirements.
• Support fire safety procedures, risk assessments and emergency planning.
• Maintain accurate compliance records and documentation.
• Undertake regular health & safety inspections and report findings.
• Assist with incident reporting and follow-up actions.
• Raise purchase orders and process invoices.
• Support service charge budgeting and expenditure tracking.
• Maintain accurate financial records and reporting information.
• Assist with contractor tendering and procurement exercises.
• Support the delivery of environmental and sustainability initiatives.
• Assist in monitoring energy, water and waste performance.
• Promote sustainable practices throughout the building.

Skills

Property management

Facilities management

Customer service

Communication skills

Health and safety

Microsoft Office

Organisational skills

Independent work

Education

IWFM qualification

Tools

CAFMs

Job description

Colliers UK is seeking an enthusiastic Assistant Building Manager to support the day-to-day management of a landmark London office in the heart of the City. You will engage with occupiers, contractors and visitors to deliver a first-class building management service and maintain high operational standards.

Reporting to the Building Manager, you will assist with M&E monitoring, health and safety compliance, and sustainability initiatives while coordinating service updates and procurement