Building Officer

Serco; Colney; On-site; GBP 41,000 - 51,000; Full time

Benefits offered by this job

27 days + bank holidays

Pension scheme up to 6%

Internal courses & qualifications

Employee Assistance Programme

Discounts across retailers

Job summary

Serco is seeking a Building Officer at Norfolk and Norwich University Hospital to lead building maintenance, asset replacement and improvement projects within a busy healthcare estate. The role oversees contractors, planning, safety, and compliance to deliver safe environments for patients and staff.

You will coordinate capital works, lifecycle replacements and minor projects, hold AP status in a relevant discipline, and support development of health and safety procedures.

Qualifications

• Completed a recognised building trade apprenticeship or equivalent structured training programme.
• Hold a relevant City and Guilds, NVQ, ONC, HNC or equivalent qualification in a building-related discipline.
• Demonstrable experience operating as an Authorised Person (AP) in a relevant discipline.
• Proven experience managing building maintenance services, projects or estates operations within a complex environment.
• Strong leadership, communication and stakeholder management skills, with the ability to build trust and develop teams.
• Competent using Microsoft Office applications and computerised asset, maintenance or project management systems.

Responsibilities

• Manage and develop building maintenance operations to ensure the safe, efficient and effective delivery of services across the estate.
• Hold Authorised Person status in at least one relevant discipline and ensure compliance with statutory, mandatory and industry best practice requirements.
• Lead the planning and coordination of maintenance activities, shutdowns, minor works, lifecycle replacements and capital projects.
• Manage building colleagues, supporting performance, attendance, development and training activities.
• Prepare specifications, quotations and tender documentation for maintenance, asset replacement and capital works projects.
• Monitor and manage contractors, permits to work, quality standards, budgets and service delivery outcomes.
• Support the development of health and safety procedures, estates policies and asset management systems to maintain compliance and drive continuous improvement.

Skills

AP experience

Leadership

Stakeholder mgmt

MS Office

Asset management

Building maintenance

Education

Building trade apprenticeship

Building qualification (City & Guilds/NVQ/ONC/HNC)

Job description

Serco: Norfolk and Norwich University Hospital, Norwich, NR4 7UY

Permanent, Full time (37.5 hours per week, Mon-Fri. Participation in emergency call-out and additional hours may be required to support operational needs).

£45,962 per annum plus excellent benefits

Ready to impact a better future?

As a Building Officer in our Norfolk and Norwich University Hospital Estates team, you'll lead the delivery of building maintenance, minor works, asset replacement and improvement projects across a busy acute healthcare environment. Your expertise will help ensure the hospital estate remains safe, compliant, efficient and fit for purpose for patients, visitors and colleagues.

Our work touches lives every day. From maintaining critical building infrastructure to managing specialist contractors and developing estates teams, you'll play an important role in creating safe and reliable environments that support exceptional patient care. This is an opportunity to make a positive impact on communities while helping shape the future of a complex and diverse healthcare estate. Based on site, you'll work closely with Serco colleagues, NHS stakeholders and contractors to create impactful solutions that deliver long-term value and continuous improvement.

What You’ll Do As a Building Officer

• Manage and develop building maintenance operations to ensure the safe, efficient and effective delivery of services across the estate.
• Hold Authorised Person status in at least one relevant discipline and ensure compliance with statutory, mandatory and industry best practice requirements.
• Lead the planning and coordination of maintenance activities, shutdowns, minor works, lifecycle replacements and capital projects.
• Manage building colleagues, supporting performance, attendance, development and training activities.
• Prepare specifications, quotations and tender documentation for maintenance, asset replacement and capital works projects.
• Monitor and manage contractors, permits to work, quality standards, budgets and service delivery outcomes.
• Support the development of health and safety procedures, estates policies and asset management systems to maintain compliance and drive continuous improvement.

Does this sound like you?

• Completed a recognised building trade apprenticeship or equivalent structured training programme.
• Hold a relevant City and Guilds, NVQ, ONC, HNC or equivalent qualification in a building-related discipline.
• Demonstrable experience operating as an Authorised Person (AP) in a relevant discipline.
• Proven experience managing building maintenance services, projects or estates operations within a complex environment.
• Strong leadership, communication and stakeholder management skills, with the ability to build trust and develop teams.
• Competent using Microsoft Office applications and computerised asset, maintenance or project management systems.

What We Offer

• 27 days plus bank holidays (increasing to 29 and 33 days respectively after 5 and 10 years’ service)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel

Vetting and checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).