Building Manager – Tenant Experience & Operations

Praxis Capital Limited; Hook; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Discretionary bonus scheme

25 days holiday per year plus bank may

Private Medical Insurance (medical hx)

Annual Dental benefit inclusive of two

Healthcare Cash Plan

5% Company pension contribution

3x Life Assurance

Cycle to work scheme

Employee Assistance Programme

Group income protection scheme

Job summary

Praxis Capital Limited in Hook, England, is seeking a proactive Building Manager for a circa 108,000 sq ft commercial office asset across two buildings and an on-site café. You will own tenant experience, ESG and building standards, building strong relationships with tenants and occupiers.

The role requires a hands-on FM/building operations background, health & safety knowledge (IOSH/NEBOSH desirable) and a keen eye for identifying issues early, coordinating actions and following through to

Qualifications

• Building management, front of house, facilities or customer-facing operational experience.
• Strong tenant, occupier and visitor service skills.
• Practical understanding of building operations, maintenance issues and contractor coordination.
• Working knowledge of health and safety, site procedures and compliance records.
• Confidence coordinating contractors, access, permits and site activity.
• Ability to identify defects, risks and presentation issues early.
• Clear written and verbal communication.
• Strong organisation, record keeping and follow-through.
• IOSH, NEBOSH or relevant facilities qualification is desirable.

Responsibilities

• Act as the visible on-site representative for the building, ensuring tenants, visitors and stakeholders receive a professional and responsive service.
• Maintain high standards of building presentation, cleanliness, safety and general environment across occupied and communal areas.
• Respond promptly and professionally to tenant queries, issues and requests, ensuring matters are recorded, progressed and followed through.
• Build strong working relationships with tenants, occupiers, contractors, Property Management and Facilities Management colleagues.
• Conduct regular building inspections, identifying defects, presentation issues, compliance concerns and operational risks.
• Ensure reported maintenance, cleaning, compliance and building issues are escalated to the correct team or contractor and tracked through to resolution.
• Coordinate contractor attendance on site, ensuring access, permits, risk assessments, method statements and site procedures are followed where required.
• Support planned and reactive maintenance activity by coordinating access, communication, attendance and completion evidence.
• Monitor key building systems and elevate faults or concerns relating to CCTV, alarms, access control, intercoms, fire systems and other site infrastructure.
• Support health, safety and compliance activity, including inspections, records, corrective actions and escalation of urgent risks.
• Maintain accurate site records, inspection notes, communication logs, meter readings, contractor attendance records and issue trackers.
• Complete reporting requirements accurately and within agreed timescales.
• Support move-in, move-out and tenant transition activity, ensuring actions are coordinated and completed in line with agreed process.
• Support projects, procurement and site works where required, ensuring purchase orders, contractor coordination and records are properly maintained.
• Communicate clearly with tenants and internal stakeholders on works, disruption, access requirements, building updates and issue resolution.
• Identify recurring issues, service gaps or tenant concerns and elevate them with practical recommendations.
• Protect the tenant experience by ensuring standards are maintained and avoidable disruption is minimised.
• Contribute positively to the wider Property Management function by maintaining professionalism, ownership and clear communication.

Skills

Building management

Front of house

Facilities

Customer-facing operations

Tenant service

Contractor coordination

Health and safety awareness

IOSH/NEBOSH desirable

Job description

Praxis Capital Limited in Hook, England, is seeking a proactive Building Manager for a circa 108,000 sq ft commercial office asset across two buildings and an on-site café. You will own tenant experience, ESG and building standards, building strong relationships with tenants and occupiers.

The role requires a hands-on FM/building operations background, health & safety knowledge (IOSH/NEBOSH desirable) and a keen eye for identifying issues early, coordinating actions and following through to