Build Engineer - Service Desk - (Hemel Hempstead)

Intellect Group; Dacorum; On-site; GBP 35,000 - 50,000; Full time

Job summary

A technology and service provider is seeking a Build Engineer to join their high-performing Service Desk team in Dacorum, England. The role focuses on delivering new user setups, device builds, and ensuring compliance with operational processes across financial and regulated sectors. Candidates should have 3+ years of experience in similar roles and strong expertise in Microsoft technologies, particularly Intune and Active Directory. Excellent communication and a structured approach are essential as you work with diverse environments and leading technologies.

Qualifications

• 3+ years of experience in service desk, workstation deployment, or similar role.
• Experience in an MSP or multi-client environment is crucial.
• Strong documentation habits and excellent communication skills required.

Responsibilities

• Build and configure Windows devices using Microsoft Intune and Autopilot.
• Provision users in Active Directory and Microsoft 365.
• Ensure compliance with asset management and operational processes.
• Improve and automate build and deployment workflows.
• Deliver a consistent, high-quality experience for clients and end users.

Skills

Experience in MSP or multi-client environment

3+ years in service desk or workstation deployment

Hands-on expertise with Intune

Hands-on expertise with Autopilot

Hands-on expertise with Active Directory

Strong documentation habits

Attention to detail

Excellent communication skills

Customer service skills

Structured process-led approach

Tools

Microsoft Intune

Autopilot

Active Directory

Microsoft 365

Entra ID/Azure AD

Job description

Build Engineer – Service Desk (Hemel Hempstead)

Are you the type of engineer who takes pride in precision, loves well-structured processes, and enjoys making technology just work for users? This role could be your perfect fit.

We’re looking for a Build Engineer to join a high-performing Service Desk team supporting clients across the financial and regulated sectors. In this role, you’ll play a critical part in delivering new user setups, device builds, and seamless onboarding experiences across diverse environments.

💼 What You’ll Be Doing

• Building and configuring Windows devices using Microsoft Intune & Autopilot
• Provisioning users in Active Directory and Microsoft 365
• Ensuring compliance with asset management and operational processes
• Improving and automating build and deployment workflows
• Ensuring a consistent, high-quality experience for clients and end users

You’ll work with world‑class technologies, modern cloud platforms, and an outstanding technical team—ideal for anyone passionate about both tech and continuous improvement.

🧩 What You’ll Need

• Experience in an MSP or multi-client environment
• 3+ years in service desk, workstation deployment, or similar role
• Hands‑on expertise with Intune, Autopilot, AD, Entra ID/Azure AD
• Strong documentation habits and attention to detail
• Excellent communication and customer service skills
• A structured, process‑led approach to delivery