Broking Assistant

PIB Group; Greater London; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

26 days’ holiday

Pension and healthcare support

Flexible benefits

Job summary

PIB Group is seeking a on-site Broking Assistant for our London Mayfair office. You will support Directors, Account Executives and Handlers in acquiring new business and retaining existing clients, handling client relationships, claims and credit control, and maintaining Acturis records.

The role involves updating documentation, due diligence, and ensuring regulatory requirements are met while delivering professional service and quality assurance.

Qualifications

• A minimum of six level passes including Maths and English.
• Knowledge of commercial insurance, FCA requirements and market conditions; confident using Microsoft Office; Acturis knowledge desirable.
• Previous client-facing experience; strong communication and deadline-driven work.

Responsibilities

• Support renewal retention by preparing documentation, completing due diligence and managing renewals under £5,000 premium.
• Support colleagues with new business development.
• Provide claims and credit control support, liaise with clients, insurers and loss adjusters, and maintain accurate records in Acturis.
• Provide administrative and office support, welcome visitors, follow quality assurance procedures and promote Arlington at relevant industry events.

Skills

Customer service

Communication

Time management

Microsoft Office

Acturis knowledge

Client-facing experience

Education

Six passes including Maths and English

Tools

Acturis

Job description

## Broking AssistantApply: On-site: UK - London - Old Bond Street: Full time: Posted Today: JR102732**PIB Group** **The Role – Broking Assistant**Our Arlington team is looking for a Broking Assistant to support the Directors, Account Executives and Handlers in acquiring new business and retaining existing clients.You will assist with client relationships, claims handling, credit control and general administration, including updates to Acturis. Working closely with colleagues and customers, you will help deliver a professional service while ensuring quality assurance, due diligence and regulatory requirements are met. **What You’ll Be Doing:*** Support renewal retention by preparing documentation, completing due diligence and managing allocated renewals under £5,000 premium.* Support your colleagues with new business development.* Provide claims and credit control support, liaise with clients, insurers and loss adjusters, and maintain accurate records in Acturis.* Provide administrative and office support, welcome visitors, follow quality assurance procedures and promote Arlington at relevant industry events. **What We’re Looking For:*** A minimum of six level passes including Maths and English.* Demonstrate knowledge of commercial insurance, FCA requirements and market conditions, with confidence using Microsoft Office; knowledge of Acturis or other insurance systems is desirable.* Have previous experience in a client facing role,* Communicate effectively with clients and insurers, priorities work and meet deadlines, with a positive, customer-focused and collaborative approach. **What You Will Get:*** An attractive salary and benefits package, including 26 days’ holiday, a pension, access to healthcare support and a range of other flexible benefits.* A collaborative and supportive working environment where you can develop your industry knowledge and skills and progress your career.* A five-day working week is based on our London office in Mayfair with a salary of £25,000.* The opportunity to join the CII Level 3 Insurance Practitioner apprenticeship programme once employed with us. **Why PIB Group?**PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you! **Inclusion & Accessibility**We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to [e-mail]