Brokerage Officer

Cheshire East Council; Macclesfield; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Flexible working pattern

Cycle to work scheme

Salary sacrifice green car scheme

White goods salary sacrifice scheme

Enhanced public pension

Discounted gym membership

Job summary

Cheshire East Council’s Care Brokerage Team is recruiting a Brokerage Officer in a full-time role (37 hours per week, Monday to Friday). You will manage referrals for Adult Social Care and Health, build provider relationships, and ensure timely hospital discharges to keep care pathways flowing.

The successful candidate will have Care Sector experience, strong relationship skills, and IT proficiency, within a dynamic, high-pressure environment. Cheshire East Council values wellbeing and inclusion.

Qualifications

• Experience of working within the Care Sector.
• Excellent relationship management skills.
• Ability to work under minimal supervision in a fast paced environment.
• Excellent IT skills.

Responsibilities

• Manage referrals for Adult Social Care and Health services via a single point of access.
• Develop and maintain provider relationships to match clients to services.
• Raise awareness of referral processes with providers and referral sources.
• Identify and refer to appropriate providers based on referral information.
• Monitor progress of referrals and update systems.
• Facilitate timely hospital discharges to support system flow.

Skills

Care Sector experience

Relationship management

IT skills

Works well under pressure

Tools

IT skills

Job description

An exciting opportunity has arisen to join the Care Brokerage Team which sits within the Urgent and Emergency Care and New Models of Care portfolio. The Brokerage Officer position is a FTE (37 hours per week) post, operating Monday to Friday.

About us

At Cheshire East Council we are resident and partner focused with a vision to enable prosperity and wellbeing for all. People really are at the heart of everything we do and that starts with our incredible workforce. We promote a culture of high performance where people can aspire, thrive and flourish, where we strive to deliver best value in everything we do.

For us, success isn't just about what we achieve, but how we achieve it together. We promote curiosity, excellence, innovation and continuous improvement.

We are values led and committed to wellbeing and inclusion for all, where our employees co-created our values of drive, integrity, respect and collaboration which inform all that we do.

We are proud to work for Cheshire East Council and believe you would be too, so come and join us!

Join us on a meaningful journey at Cheshire East Council

Join a team that's compassionate, forward-thinking and deeply committed to making a difference. Our residents are at the heart of everything we do, and your role will be a key part of our transformation journey. This is your chance to be part of something meaningful where your ideas, energy and work can create real impact every day.

About the Role:

• To manage referrals for Adult Social Care and Health services via a single point of access, ensuring referrals include all relevant information to inform providers accurately. This also involves discussions with clients, carers and partner organisations.
• Develop and maintain relationships with providers and become familiar with services in order to match clients to appropriate services.
• Develop and maintain relationships with referral sources and to raise awareness of referral processes and available support and to act as the conduit between referral sources and providers.
• Identify and make referrals to the most appropriate providers based on the information gathered from the referral.
• Monitor and assess the progress of referrals, liaising with providers, responding to calls, emails and queries and ensuring all systems are updated in a timely manner.
• To facilitate timely hospital discharges to support system flow.

This is just a snapshot of some of the exciting things you will be doing in the role, to find out more about the other key responsibilities of the role please view the attached job description.

About you:

The successful candidate will demonstrate:

• Experience of working within the Care Sector
• Experience of working with Health would be an advantage.
• The ability to work under minimal supervision in a fast paced and high-pressure environment.
• The ability to be flexible to the demands of the service.
• Excellent relationship management skills
• Excellent IT skills

To find out more about the essential and desirable criteria for the role please view the attached job description specification document.

What we offer in return:

• A competitive salary - Between £28,598 per annum - £31,022 per annum with guaranteed yearly pay increases!
• Enhanced annual leave - Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service
• Purchase of annual leave - Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
• Flexible working pattern - Enjoy a 37-hour standard full-time work week with the added perks of flexitime.
• Salary sacrifice green car scheme - Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There're no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease
• White goods salary sacrifice scheme - Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary
• Enhanced public pension - Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
• Cycle to work scheme - Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
• Employee assistance programme - Access a completely free and confidential assistance service to help manage, reduce, and overcome life's challenges, both at work and in your personal life
• Discounted gym membership - Stay active and healthy with corporate membership prices for Everybody Leisure, including:
  • Gym, Swim and Group Fitness at all 16 facilities
  • Off-Peak Racket Sports
  • Athletics Tracks
  • Sauna/Steam/Spa

As an equal opportunities' and disability confident employer, we warmly welcome applicants from all backgrounds. We believe that a diverse workforce helps us better reflect and serve our local communities, and together, we can build something truly special.