Brokerage & Direct Payments Team Leader

London Borough of Hillingdon; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Flexible Working Hours

36 Hour Week

Generous Holiday Entitlement

Salary Sacrifice Schemes

Cycle to Work

Local Government Pension Scheme

Perkbox Benefits

Mental Health Support and Counselling

Job summary

London Borough of Hillingdon is seeking an experienced Brokerage and Direct Payments Team Leader to lead the Brokerage and Direct Payments service within Adult Social Care and Health. You will manage a dedicated team to arrange high-quality, cost-effective care and support packages that help residents live independently and achieve positive outcomes.

You will drive service improvement, oversee performance, and support transformation through automation and digital solutions while working closely

Qualifications

• Experience managing or supervising a team and staff development.
• Strong knowledge of care and support services, personal budgets, direct payments or brokerage processes.
• Excellent communication and relationship-building with a wide range of stakeholders.
• Experience using data and management reports to drive service improvement.
• Ability to manage competing priorities and deliver results.

Responsibilities

• Lead and develop a team of Brokerage and Direct Payments Officers to deliver a high-quality service.
• Ensure care packages and direct payments are arranged efficiently and cost-effectively.
• Manage team performance, workloads and delivery against targets and standards.
• Support transformation, digital innovation and continuous improvement initiatives.
• Develop strong relationships with providers, social care teams and commissioning colleagues.
• Monitor performance, analyse data and produce management information for decision-making.

Skills

Team leadership

Stakeholder relationships

Data and performance reporting

Prioritisation and planning

Communication skills

Job description

We are looking for an experienced and motivated Brokerage and Direct Payments Team Leader to lead our Brokerage and Direct Payments service within Adult Social Care and Health. This is an exciting opportunity to manage a dedicated team responsible for arranging high-quality, cost-effective care and support packages that help residents live independently and achieve positive outcomes.

About the role

We are looking for an experienced and motivated Brokerage and Direct Payments Team Leader to lead our Brokerage and Direct Payments service within Adult Social Care and Health. This is an exciting opportunity to manage a dedicated team responsible for arranging high-quality, cost-effective care and support packages that help residents live independently and achieve positive outcomes.

You will be responsible for overseeing team performance, driving service improvement and supporting the transformation of the service through the use of automation, digital solutions and innovative ways of working. Working closely with social care colleagues, providers, commissioning teams and strategic partners, you will ensure care packages and direct payments are arranged efficiently, represent value for money and meet the needs of residents.

Key responsibilities

• Leading and developing a team of Brokerage and Direct Payments Officers to deliver a high-quality and responsive service.
• Ensuring care packages and direct payments are arranged in a timely, cost-effective manner to meet residents' assessed needs.
• Managing team performance, workloads and service delivery against agreed targets and service standards.
• Supporting service transformation, digital innovation and continuous improvement initiatives.
• Developing strong relationships with providers, social care teams, commissioning colleagues and other stakeholders.
• Monitoring performance, analysing data and producing management information to support decision-making and market development.

About You

We are looking for a confident leader with experience of working within Adult Social Care, brokerage, commissioning or a related service area.

You will have

• Experience managing or supervising a team and supporting staff development and performance.
• Strong knowledge of care and support services, personal budgets, direct payments or brokerage processes.
• Excellent communication and relationship-building skills, with the ability to work effectively with a wide range of stakeholders.
• Experience using data, performance information and management reports to drive service improvement.
• Strong organisational skills with the ability to manage competing priorities and deliver results.
• A commitment to delivering excellent customer service, achieving value for money and improving outcomes for residents.

You will be proactive, solutions-focused and passionate about supporting residents to achieve greater independence, choice and control over their care and support.

About us

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Here’s a comprehensive overview of the fantastic benefits we provide:

Benefits

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco‑friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Perkbox Benefits – Access a variety of offers and discounts through our Perkbox Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24‑hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
• Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject tothe following pre‑employment screening:

• Enhanced DBS Check
• 5 years of Referencing

Please note

Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.